My dad used to work for them and my sister does now. They have been around for many years, and are now part of Nationwide. FWIW I never heard any stories from them about the company not paying claims or dragging their feet. In fact Dad would tell a few stories of big accidents or storm damage and how they had to pay a pretty penny for the claims. Of course he always had stories on how poorly the company was run, but he also complained about WalMart when he worked as a greeter after ER, and about the hospital he volunteered at. My impression, and he'd probably say the same, is that they aren't much better or worse than the majority of insurers.