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Old 02-13-2010, 09:33 AM   #21
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The people waiting on the line probably were not happy, I presume.

They were not happy but I told them exactly why I was doing it and they all agreed .I had a brand new Dell laptop that was not working and Best Buy wanted me to keep it because I had not purchased their geek squad policy . The computer was less than three weeks old and I was not going to leave the store without a new computer so I stood my ground .
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Old 02-13-2010, 09:56 AM   #22
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No need to be a consumer materials jerk-- there's too much stuff out there to make it worth bickering over. And on the services side, frankly it's often easier to learn/do for ourselves than it is to hire/supervise a contractor.

I don't know how car dealers stay in business. Ten minutes on Craigslist, even on Oahu, would offer us half a dozen affordable used vehicles that I'd be perfectly happy owning.

I guess I should be grateful that the retailers have so thoroughly overwhelmed the market with a fungible commodity that it's a buyer's market. But I'd hate to own stock in auto manufacturers or dealers.

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Old 02-13-2010, 10:33 AM   #23
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I have to agree with MasterBlaster's technique having spent my working life in sales.
If a customer is somewhat upset about a product but wants to buy it, most salespeople will move heaven and earth to help the person. But if the person has a fit or starts cussing you out or goes crazy screaming about the situation, most salespeople will just want to get away from them so soon as possible and duck them if they ever walk in again. Being an a$$hole really does NOT help you win anything I don't think.
As a customer, I think a firm but civil attitude works every time. And the walking out trick definitely gets the ball rolling if it even can be rolled.
Its amazing what a good salesperson can do for you if they like you, but, I'm assuming you get someone who's been there long enough to know the ropes. I try to never work with beginners myself when I buy most anything of value.

The suggestion you go crazy over someone touching your Wall St. Journal the first day at a new job is...well, insane to me. Yeah, I'd avoid you totally...and I'd also not help you much or tell you anything going on that would help you. I think this obnoxious technique is a set-up for not only failure but having absolutely noone on your side in the office. Not good at all.
Does this guy actually do this stuff in real life? If he does, the whole world MUST think he's an a-hole. Ewwww...yuck!
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Old 02-13-2010, 02:28 PM   #24
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Does this guy actually do this stuff in real life?

What this guy does in real life is write books. There once was a time when what people wrote in "non-fiction" might have had something to do with reality, or at least with what they believed reality to be.

Unfortunately that is no longer true in the great majority of books.

Ha
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We must have the car dealer system that we all want.
Old 02-13-2010, 03:04 PM   #25
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We must have the car dealer system that we all want.

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I don't know how car dealers stay in business.
People who do business with the slimebags vote for them everytime they do business with them.

If people wouldn't tolerate bad behavior and walk out - Then it would only rarely happen.
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Old 02-13-2010, 03:18 PM   #26
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People who do business with the slimebags vote for them everytime they do business with them.

If people wouldn't tolerate bad behavior and walk out - Then it would only rarely happen.
As soon as I can get a better price at a One-Price Dealer than I can get from a haggler, I will buy from him. I think theses One-Price shops serve a good purpose for people for whom haggling is so unpleasant that they would rather give up money than haggle, but not for others.

I actually enjoy the process. I like salesmen and women, and it doesn't stress me to play the games that they like. Where else in life do we get to guiltlessly feign all sorts of emotions that we don't feel, make exaggerated gestures, lie freely, and then get paid for it? Other than becoming a salesman or lawyer?

Ha
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Old 02-13-2010, 03:24 PM   #27
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I hate the whole haggling process when buying a car. I am buying a new car, not shopping for a rug at the bazaar for pete sake...

Now I use USAA's car buying services. They offer good discounts and the price is settled before I even set foot at the dealership. We bought 2 new cars in the past month and the process has been completely painless for both. Walk-in, hand out the receipt with the agreed upon price, pick the car on the lot, write a check, drive off.
I am aware of USAA's car buying services via their literature but never knew anyone who has used it. I will file this away for future reference as I don't know the first thing about buying a car. My first ever purchase was 4 years ago and I am sure I got ripped. Live and learn.
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Old 02-13-2010, 04:24 PM   #28
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As soon as I can get a better price at a One-Price Dealer than I can get from a haggler, I will buy from him. I think theses One-Price shops serve a good purpose for people for whom haggling is so unpleasant that they would rather give up money than haggle, but not for others.

I actually enjoy the process. I like salesmen and women, and it doesn't stress me to play the games that they like. Where else in life do we get to guiltlessly feign all sorts of emotions that we don't feel, make exaggerated gestures, lie freely, and then get paid for it? Other than becoming a salesman or lawyer?

Ha
That's funny, Ha. Interesting to see how the outside world views us.

This is true: Sometimes you have a customer--who you know needs the product, the product will help him and he/she can afford it--who has no guts/is scared to make a decision and needs a little push. Then you do stress (not necessarily exaggerate) the truth to get him off his @ss. I considered it my job to help people make the right decision--yes, even it it was not to buy my product.
Pushing someone to buy something they don't need at all can bite you in the fanny (that's for beginners who are desperate).
Selling is like stores: Treat a customer right and they tell one person; treat a customer wrong and they tell 10.
You just cannot go around lying and cheating people without making lots of enemies, and getting not only customers pissed but your fellow salespeople of the product who have to listen to the crap about you from the customers. I've seen this more than once happen. Not cool. Better to have some ethics and integrity, treat people well and build your repeat customer base. Makes life easier in the long run for all.
This is the way it really works, Ha.
I mean, do you keep dealing with the guy who pushed you to buy that widget you really didn't need? And it really didn't work like he said it would? No, you don't ever go back to him again. Repeat business is where the easy money is at, so it really is self-defeating for a salesperson to shaft the customers. (And I was #1 in my division at IBM when I worked there, and then did well when I had my own business, so I think I know of what I speak.)

The top Toyota salesperson in Houston answered any question you had, was on top of your situation always, didn't lie about what he was doing or about the car. I bought 2 cars from him. He was fast, punctual, efficient to the max and honest. And went the extra mile for you. Now that's a good salesperson...and he had awards out the ying-yang to prove it.
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Old 02-13-2010, 05:08 PM   #29
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This is the way it really works, Ha.
Yes, I am sure you are right. However, many of those that I have dealt with are either mendacious or not very clear thinkers.

Anyway, big deal. Since when is it a sin to lie to the public? Works pretty well for our elected officials.

Ha
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Old 02-13-2010, 05:32 PM   #30
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This, on the other hand, is what the book recommends . . .


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The first day of work is confusing and frustrating. Few people are helpful and everyone expects the new guy to make the effort to introduce himself. Do just that. . . . . After everyone knows your name, really make your presence known. This next move is tricky, but if done correctly can set the tone from the rest of your time at the company.

1. Find a reason to get incredibly angry with a coworker for no good reason
2. Make it personal. If they remove something from your desk or make a comment toward you in mixed company, lose your mind for a brief moment
3. Seal it with a threat. In an angry tone and with near-psycho eye contact tell them it would be best if they never did whatever small thing they did again. "Don't ever, ever touch my Wall Street Journal."

Crazy? It's beyond crazy. But would you ever cross a person that flips out on someone for touching their newspaper?
If I ever saw anyone doing anything like that I would make every effort to never deal with them professionally again. Not on any of my projects. Never on any team I assemble. Never assigned to anything I need for any deliverable. Also, at every management opportunity I would be using that anecdote to campaign for getting them out of the organization whether by outright termination or by putting them first on every layoff list ever assembled.

Anyone who believes that this twisted antic is the right way to get what they want must have no concept of consequences or even much of a grasp of the idea that other people are people too.
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Old 02-13-2010, 07:31 PM   #31
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Agreed, that kind of unprofessional behavior would absolutely not have been tolerated at any place I worked during my career. Somehow I don't think the author is giving advice to people who are career professionals and who need some good will from their team members in order to succeed in their career.

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Old 02-13-2010, 07:39 PM   #32
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1. Find a reason to get incredibly angry with a coworker for no good reason
That's probably a good strategy in prison. On the outside, I doubt it....
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Old 02-13-2010, 07:39 PM   #33
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On the receiving end - I usually have a pretty long fuse. It takes a lot to get me to raise my voice or swear.
My list of options of how to react when confronted with an A-hole are
(a) ignore it, (b) walk away, or (c) just give them "the look", coupled with option (a) or (b).
I've driven these types nutz all my life by not reacting to their button pushing. It is an art in itself.

On the delivery end - as far as intentionally acting like one...
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Old 02-13-2010, 07:42 PM   #34
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[QUOTE=haha;904079]Yes, I am sure you are right. However, many of those that I have dealt with are either mendacious or not very clear thinkers.

Anyway, big deal. Since when is it a sin to lie to the public? Works pretty well for our elected officials.

Ha[/QUOTE



I took Humana last year and really like the saleslady alot. Then I turned 65 and had to switch. Naturally, she expected and wanted my business; however, upon examination of the supplemental policy, I caught her in a couple lies. No way would I trust her or Humana with my business now. I wonder still what she thought she was going to win by lying?

Again, like I said, flim-flam/lying/scamming behavior is done either by beginners or POOR salespeople. The good ones/the experienced ones are too smart to do that normally. I haven't known too many experienced pros that act like that--altho there are exceptions to the rule.

As far as acting up in the office, I'm with growing older. I'd get rid of them.
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Old 02-13-2010, 10:21 PM   #35
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If anyone ever read the original Saint books by Leslie Charteris, the author has Simon Templar get results by imperious demands upon bureaucrats (etc.). Reading that, I thought, "Bon chance, mon ami." Not in this century.

Orchidflower, good for you.
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Old 02-13-2010, 10:47 PM   #36
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In a difficult situation, I start heavy on the sugah and if that doesn't work, I lower my voice to a near whisper and patiently wait to hear what I want to hear.

I'm retired....I have time.
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Old 02-14-2010, 08:20 AM   #37
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Does this guy actually do this stuff in real life?
I'm pretty sure the book is designed to be more tongue-in-cheek humor than an actual self help manual. But undoubtedly someone will take the message seriously and try to implement the recommendations as good advice. And in all likelihood I will eventually have to deal with that person at some point in the future.
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Old 02-14-2010, 09:12 AM   #38
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I agree with Ha about auto negotiations, I handle the haggling pretty well with good results, DW thinks I enjoy arguing with sales people. But doing research is even more valuable than haggling and it is not personality dependent. Bought a brand new 05 Ford Focus for under $10K, a door buster, only two for sale by serial number. came in and wrote out a check. No pressure on price although I did have to fend off offered 'enhancements' and financing.
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Old 02-16-2010, 10:03 AM   #39
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If I might make a suggestion: When you go into the car dealership make a point to get one of the top two salespeople. They have probably been there longest and can work more "magic" for you in getting you the price you want and the deal you are looking for.
You can find out who they are by asking the receptionist probably or even the sales manager. Top salespeople are happy to make a commission off you or off the auto maker, so they don't care just so long as you purchase from them.

Remember that salespeople who are pros and been in the business awhile WANT your REPEAT business as it is easier to re-sell someone you have already sold. Nobody is going to go back to the guy they feel cheated them or didn't give them all they felt was due to them are they? This is why I say go to one of the top salespeople wherever you are as they will do more for you overall. I do this with anything of value I purchase.

This is pretty basic, and I hope I'm not offending anyone; but, you would be surprised how many people aren't aware of how sales teams work and automatically assume every sales person is out to screw them. This fear really puts you at a disadvantage because you go in there with fear and really don't assess the situation like you would if you were more relaxed. You don't have a clear head, in other words.
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Old 02-16-2010, 10:17 AM   #40
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If I might make a suggestion: When you go into the car dealership make a point to get one of the top two salespeople. They have probably been there longest and can work more "magic" for you in getting you the price you want and the deal you are looking for.
You can find out who they are by asking the receptionist probably or even the sales manager. Top salespeople are happy to make a commission off you or off the auto maker, so they don't care just so long as you purchase from them.

Remember that salespeople who are pros and been in the business awhile WANT your REPEAT business as it is easier to re-sell someone you have already sold. Nobody is going to go back to the guy they feel cheated them or didn't give them all they felt was due to them are they? This is why I say go to one of the top salespeople wherever you are as they will do more for you overall. I do this with anything of value I purchase.

This is pretty basic, and I hope I'm not offending anyone; but, you would be surprised how many people aren't aware of how sales teams work and automatically assume every sales person is out to screw them. This fear really puts you at a disadvantage because you go in there with fear and really don't assess the situation like you would if you were more relaxed. You don't have a clear head, in other words.
Oh good! The salesman who sold me my Venza was the top one at that dealership. I know this not only because he told me, and because he had the awards all over his office to prove it, but also because he has the best office location in the dealership. The whole process was much smoother, faster, and more pleasant than I had been accustomed to in the past so I think you are right.
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