I know that a fair number of “forum fellows” subscribe to Verizon FIOS service. This message is for you or others who may be considering FIOS.
I have subscribed to FIOS for 4+ years, I renewed in December '18. Because this was in fact a renewal I paid the long price. $30-60 offers for FIOS are not part of the renewal package. I renewed for a 2 year stretch. ( I should of known something was up because the last 2 year stretch I did had people shooting at me trying to kill me in jungle)
In February my bill jumped up by $5.00. I contacted Verizon and their customer service rep could not explain the reason and issued a credit. In March the bill was higher by $4.00. I contacted Verizon again ( I iMessage rather then call because I have documentation of what was said by both parties) This time customer service said that a discount expired. I pointed out that all previous bills had a statement that the discounts offered had no expiration. And that the contract did not say that any discounts would expire and in fact stated just the opposite. I also pointed out that Verizon can't just change terms arbitrarily since I am charged a cancellation fee if I choose to quit FIOS. Again I received a credit for the $5.00.
My April bill comes and we’re back to $4.00 over charge. Again contact customer service (5/7/19). This time I receive assurances that this customer rep will issue a credit for April and says that he has arranged for the bill to be correct until my term is expired. He even gave me a reference number. I checked today and no credit nothing. I contact Verizon Customer Service and I’m told that their working on it and it takes 2-3 weeks for approval and will become effect with my bill in June. No mention of the credit for April. (no I didn't miss something that will be now 2 months pass due)
I”m sure some may ask why bother with $4.00. Well its not $4.00 but $96.00 over the term. No explanation, no reason given that makes sense. I’m not sure how many people subscribe to FIOS but if only 1/3 get slammed for $4-5 each its got to add up to a lot.
I have subscribed to FIOS for 4+ years, I renewed in December '18. Because this was in fact a renewal I paid the long price. $30-60 offers for FIOS are not part of the renewal package. I renewed for a 2 year stretch. ( I should of known something was up because the last 2 year stretch I did had people shooting at me trying to kill me in jungle)
In February my bill jumped up by $5.00. I contacted Verizon and their customer service rep could not explain the reason and issued a credit. In March the bill was higher by $4.00. I contacted Verizon again ( I iMessage rather then call because I have documentation of what was said by both parties) This time customer service said that a discount expired. I pointed out that all previous bills had a statement that the discounts offered had no expiration. And that the contract did not say that any discounts would expire and in fact stated just the opposite. I also pointed out that Verizon can't just change terms arbitrarily since I am charged a cancellation fee if I choose to quit FIOS. Again I received a credit for the $5.00.
My April bill comes and we’re back to $4.00 over charge. Again contact customer service (5/7/19). This time I receive assurances that this customer rep will issue a credit for April and says that he has arranged for the bill to be correct until my term is expired. He even gave me a reference number. I checked today and no credit nothing. I contact Verizon Customer Service and I’m told that their working on it and it takes 2-3 weeks for approval and will become effect with my bill in June. No mention of the credit for April. (no I didn't miss something that will be now 2 months pass due)
I”m sure some may ask why bother with $4.00. Well its not $4.00 but $96.00 over the term. No explanation, no reason given that makes sense. I’m not sure how many people subscribe to FIOS but if only 1/3 get slammed for $4-5 each its got to add up to a lot.
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