complete and total frustration with insurance renewal this year

[NW-Bound]

The OP entered in the data herself to the online system, and I do not believe any operator would be involved in retyping the data into the system. That would totally defeat the purpose of having an automated online system.

Any computer can have hardware malfunctions, or most likely in this case, software bugs.

See what the OP reported.

... I call covered California - and find out my application is still a giant mess. At first glance it looked like we're all covered. Then they look at the effective dates for my sons - and their insurance started *and ended* on 1/1/2017. He was able to see that I'd paid and had no idea why the dates were wrong. Then he does some more digging and my reported income is completely messed up -showing 3 different income levels... in 3 different spots in their system. They reapplied my application for 1/1/2017 to 12/31/2017 (needed a supervisor) - but they couldn't figure out why the income was all messed up...