Nemo2
Give me a museum and I'll fill it. (Picasso) Give me a forum ...
- Joined
- May 14, 2011
- Messages
- 8,368
We have booked accommodations with Wimdu several times in the past, with satisfactory results, but currently we are undergoing an experience that is frustrating to the nth degree.
In February of this year we booked, and paid for, a studio in Malaga for 18 days in November; at the time of booking the host advised us that the studio was on the 4th floor and that the building had no elevator, to which, since I was stair climbing, we replied that it would not be a problem.
Subsequently, within the last few days, since I am fighting sciatica and do not know when/if it will subside, we re-contacted the host who was amenable to a straight swap with another of her units in a building that has an elevator. No problem......we thought.
We are currently engaged in a convoluted, and in our opinion totally unnecessary, bureaucratic procedural morass with the Wimdu staff - although they have been paid in full for over six months and this is/should be something solveable by a simple click of a mouse button, (same dates, same amount of money, same host), they obdurately insisted that we have to cancel unit #1, rebook (and pay for) unit #2, and then they will send us a 'full' refund, (without clarifying, even when asked directly, that it will be the exact amount we initially paid, since their terms & conditions call for a 'cancellation fee').
Just now, (I guess in a vain attempt to 'prove' that they are not totally intractable), they suggest we cancel and then they will send us a voucher to be used for the rebooking, (DW has found reviews where posters allege, (we have no way of verifying these claims), that said vouchers were either not in the amount(s) expected or in a different currency from that initially paid.)
Everything is in abeyance at this point, although our first reaction was that we suggest that they simply apply the voucher to the second unit, but (and the Brit expression "Jobsworths" springs to mind), that will likely be the proverbial exercise in futility......somewhat like dealing with the government...any government.
Being an optimist I'm tempted to leave things as they stand and 'hope' I'll be sciatica free by November.
Sheesh.
In February of this year we booked, and paid for, a studio in Malaga for 18 days in November; at the time of booking the host advised us that the studio was on the 4th floor and that the building had no elevator, to which, since I was stair climbing, we replied that it would not be a problem.
Subsequently, within the last few days, since I am fighting sciatica and do not know when/if it will subside, we re-contacted the host who was amenable to a straight swap with another of her units in a building that has an elevator. No problem......we thought.
We are currently engaged in a convoluted, and in our opinion totally unnecessary, bureaucratic procedural morass with the Wimdu staff - although they have been paid in full for over six months and this is/should be something solveable by a simple click of a mouse button, (same dates, same amount of money, same host), they obdurately insisted that we have to cancel unit #1, rebook (and pay for) unit #2, and then they will send us a 'full' refund, (without clarifying, even when asked directly, that it will be the exact amount we initially paid, since their terms & conditions call for a 'cancellation fee').
Just now, (I guess in a vain attempt to 'prove' that they are not totally intractable), they suggest we cancel and then they will send us a voucher to be used for the rebooking, (DW has found reviews where posters allege, (we have no way of verifying these claims), that said vouchers were either not in the amount(s) expected or in a different currency from that initially paid.)
Everything is in abeyance at this point, although our first reaction was that we suggest that they simply apply the voucher to the second unit, but (and the Brit expression "Jobsworths" springs to mind), that will likely be the proverbial exercise in futility......somewhat like dealing with the government...any government.
Being an optimist I'm tempted to leave things as they stand and 'hope' I'll be sciatica free by November.
Sheesh.