Midpack
Give me a museum and I'll fill it. (Picasso) Give me a forum ...
Without dwelling on prior service background (another thread), I dropped DW's Camry with 100K miles off for a more comprehensive/less routine service this morning. I had looked at the Owners Manual in advance so I felt I had a fairly good idea what needed to be done. When I made the appointment, I asked the service department:
Q: What is the recommended 90-100K service for her car?
A: 'The complete service is $595, makes the car like new again.'
Q: Do you have what specific services are included written anywhere, on paper, online, other?
A: Service guy looks at the other service rep (who shakes his head) and then tells me (counting on his fingers) 'No it's not written anywhere, but it includes new wiper blades, new cabin air filter (trivial items literally anyone can do), oil & filter, transmission, coolant, plugs and whatever else is needed?
I was very surprised. I called the other Toyota dealer nearby and they had a price ready, but they were even less specific about what services were included. I wasn't willing to drive all over Chicagoland looking for another dealer service.
Do most people really spend $595 on service without any idea what's included?
[I didn't leave it open ended after all, but that's also not the central discussion.]
Q: What is the recommended 90-100K service for her car?
A: 'The complete service is $595, makes the car like new again.'
Q: Do you have what specific services are included written anywhere, on paper, online, other?
A: Service guy looks at the other service rep (who shakes his head) and then tells me (counting on his fingers) 'No it's not written anywhere, but it includes new wiper blades, new cabin air filter (trivial items literally anyone can do), oil & filter, transmission, coolant, plugs and whatever else is needed?
I was very surprised. I called the other Toyota dealer nearby and they had a price ready, but they were even less specific about what services were included. I wasn't willing to drive all over Chicagoland looking for another dealer service.
Do most people really spend $595 on service without any idea what's included?
[I didn't leave it open ended after all, but that's also not the central discussion.]
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