ACA sign Up

[rbmrtn]

No errors, the page just reloads and the UID & password fields go blank as if inviting me to do it over again. Tried Firefox, IE and Chromium in both Windows and Linux, all do the same.

I had that happen with the very first account I created ( I created it back in Aug when the site first went up ). If you created an account early in the rollout like in Oct. I would start over with all new info, email, userid etc. I think some of the fixes they did in Oct broke some the early created accounts. Probably they had to make fixes in the databases that left those accounts in limbo.

 

[Free_at_49]

I'm ready to give up and go back home to Canada. I'm not paying $500-900/mo for healthcare and not going without either.

 

[MRG]

I'm ready to give up and go back home to Canada. I'm not paying $500-900/mo for healthcare and not going without either.

Did you create a new account? What does it do?
While we haven't talked much about it lately about clear your browser cache, it can't hurt.
Best wishes,
MRG

 

[cantlogin]

I'm ready to give up and go back home to Canada. I'm not paying $500-900/mo for healthcare and not going without either.

Did you reset your password? That solved the problem for me.

 

[Accidental Retiree]

Covered CA/Anthem Call

I emailed the Anthem website, to see what I could find out there, and within a couple of hours received a return email telling me that they could not help me but that I could call the 800 # to find out whether my application had in fact been received.

I called the Anthem 800 number, waited a brief 3-4 minutes, and then spoke with a customer service rep, who told me "The billing information just went out yesterday, so you should receive it soon, and as soon as you submit payment, you'll receive your Welcome Packet."

I asked whether she could look me up and confirm that they had in fact received my application.

"I'm sorry, I can't do that; our system just went down."

"Just went down? Imagine that," I replied, and then thanked her and said goodbye.

So I still don't know nuthin'. I am going out to enjoy my California sunshine. Covered until 12/31, but after that, maybe Uncovered California. Oh, well.

 

[2retireearly]

Try removing cookies. I do this by: right click on the page. Choose Inspect Element.
Then choose Resources, then look at that menu, and highlight Cookies. Then click to the left to get the website underneath it (www.healthcare.gov). And right click that, and remove cookies. Hopefully this will solve your problem.

 

[teejayevans]

Update: I'm trying to have my identity verified, call 800 #, ask for a supervisor, said they can't do anything, their solution is to keep trying.

For some reason, I continue to be stuck, others never had this problem, I supposedly have a notice (get a message that I have a notice that I dismiss), but there is no link to the notice, so have no idea what it says. Uploading proof/mailing in proof of ID ending up going no where...

 

[MRG]

Update: I'm trying to have my identity verified, call 800 #, ask for a supervisor, said they can't do anything, their solution is to keep trying.

For some reason, I continue to be stuck, others never had this problem, I supposedly have a notice (get a message that I have a notice that I dismiss), but there is no link to the notice, so have no idea what it says. Uploading proof/mailing in proof of ID ending up going no where...

Go to your application and open it. On the left side you should seee 'Eligibility and notices' click it. On my Win7 IE config I'm asked do I want to open or download the PDF. in my case it was my Eligibility Notice. YMMV.

FYI for me the popup for I have a notice reappears after logoff/logon.
Best wishes,
MRG

 

[Free_at_49]

Thanks for the replies. I callled the Marketplace and they enrolled me over the phone. I blind-picked "Blue Value Silver 3500" ~$300/mo after the rebate. I don't have to login again until next year.

 

[rbmrtn]

Update: I'm trying to have my identity verified,

For some reason, I continue to be stuck, others never had this problem, I supposedly have a notice (get a message that I have a notice that I dismiss), but there is no link to the notice, so have no idea what it says. Uploading proof/mailing in proof of ID ending up going no where...

Had the exact same problem with verifying identity ( problems with experian connecting to exchange site ). Just start over with a new account, fixed mine. Once verified it went straight through without problems.

I get the notification message as well when I login, just ignore it. Somewhere there is supposed be a message center but I haven't seen it yet.

 

[bamsphd]

Update: I'm trying to have my identity verified, call 800 #, ask for a supervisor, said they can't do anything, their solution is to keep trying.

My early October healthcare.gov login got stuck waiting for them to verify based on the scan of my driver's license that I uploaded.

What I ended up doing was getting my free annual Experian credit report. Then I used a new email address to create a new healthcare.gov account. With the information from my Experian credit report I was easily able to get my identity verified online with the new account.

To tidy things up, once they added the "remove" button I went into my original account to remove my original incomplete application. That way the people at the 800# did not see multiple applications in my name.

 

[wolf]

Thanks for the replies. I callled the Marketplace and they enrolled me over the phone. I blind-picked "Blue Value Silver 3500" ~$300/mo after the rebate. I don't have to login again until next year.

Glad it work out for you! One thought, you should double check with your
insurer, to be sure they have received your application.

Until, you receive a "packet" and new "ID" card, can you relax.

 

[Free_at_49]

Glad it work out for you! One thought, you should double check with your
insurer, to be sure they have received your application.

Until, you receive a "packet" and new "ID" card, can you relax.

Thank you, I'm learning new BS: POS vs. PPO (not sure which one I got), copay, coinsurance, Copay after deductible, Coinsurance after deductible , In Network, Out of Network, Non Preferred Brand Rx, lol , and the real scam starts when they refuse to cover stuff by changing its scope or its description. Why do Americans put up with this?

 

[M Paquette]

Thank you, I'm learning new BS: POS vs. PPO (not sure which one I got), copay, coinsurance, Copay after deductible, Coinsurance after deductible , In Network, Out of Network, Non Preferred Brand Rx, lol , and the real scam starts when they refuse to cover stuff by changing its scope or its description. Why do Americans put up with this?

Oh, yeah! Prescriptions. Which drugs are (or are not) in the insurance plan, what limits there are ("may only be prescribed after Drug X has been prescribed for at least 3 months"; "Only approved for treatment of Y"), and the periodic update of which drugs are covered at what rates. Side effects may include migraine, tinnitus, anosmia, scruffula, and mild hulkism.

 

[teejayevans]

Ok, I tried the clear browser cache, create new ID, start over method, with some improvement, verified my ID straight away, fill out application (got kicked out a few times), have a statement of Eligibility
And then when I go to the screen to select my health plan (I'm in florida), there are no health plans, zero, nada , call 800 number, they were having system issues, said to try again 24-48 hrs later...and so it continues.

 

[jflynn4]

So ... Just checked voicemail and had a recorded message asking me to call the health exchange so that they can obtain further information and assist me with enrollment.

Only problem is that the website shows that enrollment is "completed" and I've already received (and paid) for the first months billing from Blue Cross.

Not going to try to deal with it tonight but I see a frustrating conversation in my future for tomorrow.

 

[rbmrtn]

And then when I go to the screen to select my health plan (I'm in florida), there are no health plans, zero, nada , call 800 number, they were having system issues, said to try again 24-48 hrs later...and so it continues.

I just logged in and was able to view plans, maybe something unique to FL and the carriers there ?

You can use the database on the exchange site and lookup the carriers/plans available to you and go to the carriers site to browse. I did that with mine. Others in FL reported enrolling directly via the carriers site.

 

[2retireearly]

Well I WAS enrolled.but waiting to hear from Insurance Co so I could pay. But tonight, when I went on, it was telling me to send the documents of my income (that I didn't have to send until March), but I went ahead and uploaded a letter of my retirement. It still said I was enrolled. And I should contact Ins Co..all good..but then it said I wasn't.I tried a 'chat', that was comical....I called..a nice guy, but he couldnt get in...then, all fonts ond words became all messed up..a complete mess of a screen. He said to try again int he morning...there is something going on with the system. I pray that is the problem..that there is NO problem with my enrollment. ARGH.Funny thing though, when I called the number, it asked in the beginning, if I wanted to do a short survey about Customer Service. I usually say 'no' ,as am too irritated to stay on phone afterwards...but..when I said 'YES' it immediately started to do the survey, about my experience with Customer Service, BEFORE I even had an experience with customer service..so I hung up..called again, and said 'NO'...so it went to a person in customer service...how odd...they phone system is even broken. Anyone else awake and trying to get into system now?

 

[Free_at_49]

Well I WAS enrolled.but waiting to hear from Insurance Co so I could pay. But tonight, when I went on, it was telling me to send the documents of my income (that I didn't have to send until March), but I went ahead and uploaded a letter of my retirement. It still said I was enrolled. And I should contact Ins Co..all good..but then it said I wasn't.I tried a 'chat', that was comical....I called..a nice guy, but he couldnt get in...then, all fonts ond words became all messed up..a complete mess of a screen. He said to try again int he morning...there is something going on with the system. I pray that is the problem..that there is NO problem with my enrollment. ARGH.Funny thing though, when I called the number, it asked in the beginning, if I wanted to do a short survey about Customer Service. I usually say 'no' ,as am too irritated to stay on phone afterwards...but..when I said 'YES' it immediately started to do the survey, about my experience with Customer Service, BEFORE I even had an experience with customer service..so I hung up..called again, and said 'NO'...so it went to a person in customer service...how odd...they phone system is even broken. Anyone else awake and trying to get into system now?

If you're enrolled you'll be just fine. Call the Marketplace and ask for your application ID #, that proves you're enrolled. The website is still broken, I honestly think that there are entities sabotaging the network. I told that to the lady that enrolled me over the phone, and she said, "I wonder about that too".

 

[MRG]

ARGH.Funny thing though, when I called the number, it asked in the beginning, if I wanted to do a short survey about Customer Service. I usually say 'no' ,as am too irritated to stay on phone afterwards...but..when I said 'YES' it immediately started to do the survey, about my experience with Customer Service, BEFORE I even had an experience with customer service..so I hung up..called again, and said 'NO'...so it went to a person in customer service...how odd...they phone system is even broken. Anyone else awake and trying to get into system now?

Just received a robo-call from Healthcare.gov. 'We need more information to complete your application please call us at 1-800-318-2596.' When I did I said yes to survey and got queued. Within a minute the survey started. So I did what you did.
Talking to a human, he had no idea which of my applications they called about. I mentioned I gave someone there my information to enter back in middle October. He took that and 'oh yes sir, that must be why we called, if you're happy with your last application ignore the call'. I asked him to verify my last application was IGO (in good order). He claims it is.

MRG

 

[jflynn4]

Just received a robo-call from Healthcare.gov. 'We need more information to complete your application please call us at 1-800-318-2596.' When I did I said yes to survey and got queued. Within a minute the survey started. So I did what you did. Talking to a human, he had no idea which of my applications they called about. I mentioned I gave someone there my information to enter back in middle October. He took that and 'oh yes sir, that must be why we called, if you're happy with your last application ignore the call'. I asked him to verify my last application was IGO (in good order). He claims it is. MRG

Had a very similar situation .... When calling, the person i spoke with said that "we are getting a lot of these calls. You're enrollment is just fine. I don't know why all of of those automated calls are going out like that."

And so it goes.....

 

[bpgdeg1234]

Thanks, I spoke to a supervisor who told me to wait for app change. I'm thinking I may have to proceed with a new email, id, etc. but not sure what happens if already have a completed application out there for Medicaid?

I "supposedly" spoke to an Advanced Resolution Specialist today who was also of no use and the final determination was that since the system somehow incorrectly enrolled us in Medicaid that we would have to de-enroll through the state agency before I could get back and redo the application so can shop for healthcare plans.

The problem in speaking with the state Medicaid office of course is that they haven't and won't likely see the application information from heathcare.gov for a while and she indicated it usually takes 30-45 days for the Medicaid office to review, process and ultimately deny the coverage. Until then it sounds as though I likely won't be able to do anything with this enrolled Medicaid application the system incorrectly created for us.

So I'm not sure if creating another email account, ID, etc. under my SS# would work or not since the system may see me/us as having a completed Medicaid application but am curious if I were to create another new application with my wife SS# as primary and the rest of us as family members under her whether that would potentially work? Any thoughts?

Seems the worst that could happen would be it rejecting. No harm in trying!

Want to provide an update on this in case others experience something similar.

First I did the new email with wife as primary, etc. which resulted in the eligibility of my wife and me to shop on the exchange with a subsidy but one of my children was completely declined for any coverage whatsoever while the other was indicated as being eligible for Medicaid.

Decided then to create a new email, id, etc. back with my SS# as primary again to see what will happen and whether we would even be allowed to resubmit a new application since they already had a completed one for all of us indicating we qualified for Medicaid. This time though, I got the same eligibility as above with my wife's primary SS# with me and my wife being eligible for the exchange with a subsidy but one child completely declined for any coverage whatsoever and the second eligible for Medicaid. I tried various applications with both SS#'s as primary with different insurance options and all resulted in the same eligibility determination.

I have nothing unique in my family case of four and we all should be eligible for the exchange and family subsidy as was initially determined in our original app from early Oct that got stuck which was also substantiated by an number of subsidy calculators such as Kaiser and others.

All I can think is that something must now be screwed up with the algorithm for our state. I saw a similar situation posted from someone on the site blog (not sure if our state or not though) so think not just me but have no idea what to do at this point other than wait and hopefully gets resolved. Calling the 800# as I did initially will result in a CS rep indicating the need to file an appeal that can take 90 days for resolution. What a PITA!!!

 

[rockymountainhigh]

Finally received my PEAK (Medicaid) denial letter 11/21/.... but it has incorrect info about my kids. Called PEAK they said it was their fault and they would have to re-evaluate the application which would take another seven days. I called PEAK today to see if there was any update... nope they said call back tomorrow. Connect For Health Colorado sent a letter saying I can complete my application for "ACA" and also called while I was out of town last week.

Connect for Colorado called on 12/4 so I went ahead and explained what was going on. They wanted to go ahead and sign me up so I did. My subsidy increased, $777, but I am not confident it will stay there since my kids might again be found to be CHP+ eligible. When I get the bill from Kaiser will I be really done with this at least until next year? It will be interesting to see what this ACA morphs into in the next few years and what the next administrations/congress do with it.

 

[Trawler]

We had a great experience with the Website!!!Was able to log on to the Market Place and set up account with no problem about 20 minutes Thursday. Was verified in about a minute. Me 52 DW 55 live in Columbus Oh. Stated income $28,500 to come from dividends cap gains and rollover to Roth. Prior to ACA for 2014 we have $10k family deductible and Max Out of Pocket expense of $7000. $ 45 Copay on Scipts. So if we had a bad health year we would have been out $17K plus premium . We pay $634.00 month and was scheduled to go up about 50 bucks a month in 2014. This Policy had Life time max of $7.5 Mil. We enrolled this AM for a Bronze Plan on the Market Place with a $12K family deductible with Zero Out of Pocket. So max exp is $12K per year plus premium. No Life time limit. It is a National coverage PPO plan and all of our doctors and preffered hospitals are in network. Our cost after $667 mo subsidy is ONLY $147.00 mo. WOW!! We qualified for a cost share silver plan for $133.00 mo with low deducts and max out of pocket. but it was an HMO that had very limited choices of local hospitals and Docs, no national coverage. Not one of our doctors or preferred hospitals in network on this plan. I checked on the insurer and found they are a large Medicaid administrator here in Ohio. We usally only need annual checkups and screen tests thus decided bronze and have choices when we need them. This savings seems to good to be true I would imangine at some point down the road a means test will be put in play not just income. The next step is insurer to conact us to arrange billing. I am glad it is the same insurer I currently have.

 

[rbmrtn]

The next step is insurer to conact us to arrange billing. I am glad it is the same insurer I currently have.

Other than the broken account problems in Oct, I had very easy signup as well. The one thing I would say at this point is to not wait on the insurer to contact you, go ahead and contact them if you have all your eligibility confirmed. The reason is mine has never contacted me, but when I went to their site, I was able to create an account for sign up and they actually got my eligibility info. That is really what they need to sign you up. I then completed the enrollment/payment on their site.