Recently flew Air Canada for the first time. It was not a pleasant experience. This was a return flight from overseas. Due to lack of a good Internet connection I was unable to check in online.
We get to the checkin desk. DH is given a boarding pass with his seat assignment. I’m told flight is overbooked…check at the gate for a seat assignment…you are on standby. We go to the gate, however there is no agent at the gate. When an agent finally arrives, I’m able to get a seat assignment. Whew!
Our flight is delayed for an hour. This makes our connection tight. Flight attendants request that passengers remain seated and allow the 15 of us with a tight connection to deplane first. We hustle through the airport and get to our connection gate before the doors are closed. We are told that we have no seat on the connection and will need to see customer service for a new flight.
We get a new flight for 5 hours later. The new flight is also late so the 5 hours becomes nearly six hours. We are seated together on this flight.
We finally arrive hours late, however DH’s luggage does not arrive. No agent at baggage claim to take a delayed/lost luggage report. I call airport administration number and an agent is sent to speak to those of use with missing luggage. We are given a small card with a website and phone number. No further assistance.
Filing a missing luggage claim, online wants an incident number and asks why we didn’t file at airport. I call the number since I seem to be in a loop online trying to submit a claim. I’m on hold for an hour and 45 minutes before I give up. I call the next day and get through after only 34 minutes. I get the information needed to submit the online claim. I get an email response that I should hear something in 45 days.
Also, we were served a meal on the first flight. I had the chicken and it was okay. DH had the pasta and it made him sick.
Air Canada….Not A Fan!!
We get to the checkin desk. DH is given a boarding pass with his seat assignment. I’m told flight is overbooked…check at the gate for a seat assignment…you are on standby. We go to the gate, however there is no agent at the gate. When an agent finally arrives, I’m able to get a seat assignment. Whew!
Our flight is delayed for an hour. This makes our connection tight. Flight attendants request that passengers remain seated and allow the 15 of us with a tight connection to deplane first. We hustle through the airport and get to our connection gate before the doors are closed. We are told that we have no seat on the connection and will need to see customer service for a new flight.
We get a new flight for 5 hours later. The new flight is also late so the 5 hours becomes nearly six hours. We are seated together on this flight.
We finally arrive hours late, however DH’s luggage does not arrive. No agent at baggage claim to take a delayed/lost luggage report. I call airport administration number and an agent is sent to speak to those of use with missing luggage. We are given a small card with a website and phone number. No further assistance.
Filing a missing luggage claim, online wants an incident number and asks why we didn’t file at airport. I call the number since I seem to be in a loop online trying to submit a claim. I’m on hold for an hour and 45 minutes before I give up. I call the next day and get through after only 34 minutes. I get the information needed to submit the online claim. I get an email response that I should hear something in 45 days.
Also, we were served a meal on the first flight. I had the chicken and it was okay. DH had the pasta and it made him sick.
Air Canada….Not A Fan!!