Sojourner
Thinks s/he gets paid by the post
- Joined
- Jan 8, 2012
- Messages
- 2,617
Just a heads up for fellow Vanguard users. I recently enabled the "restrict access from unrecognized devices" security feature in my accounts. Seemed like a good way to add an additional layer of security. I typically only ever use my desktop web browser or my laptop browser to log into Vanguard, so I figured those two "recognized" browsers would continue to work normally for me, which was just what I wanted.
Well... turns out this "feature" isn't quite ready for prime time. I was able to log into Vanguard from my desktop exactly once after I turned the setting on (about a week ago). This morning, however, every time I tried to login from either of the supposedly good/recognized web browsers, my logins failed with the message "We don't recognize this computer or device." After trying all manner of workarounds to get the Vanguard site to recognize the browsers, I ended up having to dig around on the site to find a telephone support number (it's pretty well hidden), call, and finally get the setting reversed so that I could login.
It's pretty mind boggling that a security feature like this could be rolled out to the public in such a buggy state. My environment is very "plain vanilla", so I'd think that my exact configuration (OS, browser version, etc.) would certainly have been high on the list of important ones to thoroughly test. Guess not.
Anyway, TLDR: Save yourself the hassle and don't enable this feature until they fix it.
Well... turns out this "feature" isn't quite ready for prime time. I was able to log into Vanguard from my desktop exactly once after I turned the setting on (about a week ago). This morning, however, every time I tried to login from either of the supposedly good/recognized web browsers, my logins failed with the message "We don't recognize this computer or device." After trying all manner of workarounds to get the Vanguard site to recognize the browsers, I ended up having to dig around on the site to find a telephone support number (it's pretty well hidden), call, and finally get the setting reversed so that I could login.
It's pretty mind boggling that a security feature like this could be rolled out to the public in such a buggy state. My environment is very "plain vanilla", so I'd think that my exact configuration (OS, browser version, etc.) would certainly have been high on the list of important ones to thoroughly test. Guess not.
Anyway, TLDR: Save yourself the hassle and don't enable this feature until they fix it.