I've been on 90 day prescription re-fills by mail at CVS for several years.
It being December, I went to do the re-fills online and all of the prices were much higher. So I used the "contact CVS" button (basically an email) and asked why... the response came back "you have 25% copays"..
Well, my 2019 plan has 25% co-pays, but my current 2018 plan has no co-pays.
So I reply back to CVS asking why an order placed in 2018 isn't covered under the 2018 plan... I haven't even paid premiums for the 2019 plan yet.
CVS responded with some BS about "According to our records, you are under a Grace Period under your plan. You will have to pay 100% of the cost of your medication."
Anybody else changing health plans from 1 year to the next see something like this?
It being December, I went to do the re-fills online and all of the prices were much higher. So I used the "contact CVS" button (basically an email) and asked why... the response came back "you have 25% copays"..
Well, my 2019 plan has 25% co-pays, but my current 2018 plan has no co-pays.
So I reply back to CVS asking why an order placed in 2018 isn't covered under the 2018 plan... I haven't even paid premiums for the 2019 plan yet.
CVS responded with some BS about "According to our records, you are under a Grace Period under your plan. You will have to pay 100% of the cost of your medication."
Anybody else changing health plans from 1 year to the next see something like this?