This thread only applies to those who live in So CA and buy their electricity through SCE. I saw a post on our local Next-door app recommending that people opt out of switching from a tiered billing structure to a time of use structure. The post said that everyone who doesn’t opt out will move to TOU in November.
We got onto our SCE account online and attempted to use their Rate Plan Comparison Tool to estimate how our bill would change with TOU. The tool does not allow us to model our situation, despite none of the six possible reasons listed applying to our account. See attached photo.
We do not see a way to opt out of TOU on the website. We attempted to call SCE Customer Service to get help, and there was a recorded message indicating they now only handle emergencies via phone and everything else can only be handled on their website.
If anyone knows how we can model our account to decide whether to opt out, actually opt out assuming that we want to, and/or how we can reach a live SCE representative on the phone, please advise.
Thank you!
We got onto our SCE account online and attempted to use their Rate Plan Comparison Tool to estimate how our bill would change with TOU. The tool does not allow us to model our situation, despite none of the six possible reasons listed applying to our account. See attached photo.
We do not see a way to opt out of TOU on the website. We attempted to call SCE Customer Service to get help, and there was a recorded message indicating they now only handle emergencies via phone and everything else can only be handled on their website.
If anyone knows how we can model our account to decide whether to opt out, actually opt out assuming that we want to, and/or how we can reach a live SCE representative on the phone, please advise.
Thank you!