OP here, the lady with the Telsa called me to thank me for all the help last week and to let me know she made it home to NJ safely. I asked her for a few more details to try to understand how this could have happened. She said Thursday of last week she was in Mt Airy, NC, they had a charging station for electric cars but not specifically for a Tesla. She charge the Tesla all night and it finally showed a 300 mile charge. She thought that would be sufficient since she was going to Beech Mountain NC for the weekend less than 125 miles away. She climbed the mountain and got on the Blue Ridge Parkway and after only about 75 miles the charge on her Tesla only showed 8 miles. She had never had that kind of problem before--she thinks the altitude climb caused her to use almost 300 miles of charge even though she had driven less than 100 actual miles.
She also told me AAA had difficulty finding a tow truck that could tow a Tesla. They finally found a roll back but even that had difficulty because there was no way to tie the Tesla down. She had 3 other people with her, she had to hire an Uber driver to drive the 3 other people (there is only one Uber driver in our entire area, fortunately I had a card for the Uber driver and she could contact her on my cell phone). The Uber trip cost $150. The car had to be towed all the way to Hickory, NC about 70 miles away, the closest town with a Tesla charger.
The lady said she gave up on traveling in the NC mountains and went on home to NJ. She also said the next time she wanted to travel to the mountains she would rent a gas car.
