My parents had a trust. They had some of the money that was in the trust invested at Wells Fargo in a CD. Upon death, the trust stated that it was to be divided up and closed.
Wells Fargo claimed that the trust did not die, thus there was no reason that the CD should be converted to cash. Basically, either leave it alone until maturity (an additional 3 years or so), or cash it out with no interest payments since the money was initially put into the CD. (Basically, they deducted the interest paid on the CD since it was purchased, and deducted that from the principle before paying it back. They returned the principal minus the interest payments that had been made over the previous 7 years.)
Wells Fargo is certainly on our list of companies to never do business with again. Perhaps the challenges with a CD that is owned by a trust were an isolated situation. Perhaps isolated to WF at this specific location.