RonBoyd
Give me a museum and I'll fill it. (Picasso) Give me a forum ...
Yesterday, DW was unable to make any calls on her cell phone. A "No SIM card" error message was showing at the top of the screen. I, first, rebooted the phone... no joy. I, then, removed the card and put it back in and rebooted. Still no change. So I said this needs to be handled by AT&T. So we went to what we thought was the local AT&T store. (See below) Anyway, they were not qualified (or approved?) to resolve the issue. They sent us to a "Corporate" AT&T location.
What had happened was someone had added a new line to our account with a new iPhone -- switching the DW's CIM card to the new line. After an hour of an impressive amount of security checks to prove our identities, they agreed to remove this transaction.
When I got home, I had received an eMail from AT&T while we were gone. This eMail thanked us for our purchase and our new bill would change from $184 a month (3-lines & DirecTV NOW) to $424.
I, of course, checked this morning and my account has been restored to the original billing amount.
Anyway, no one at AT&T could explain how that was done. Someone was able to by-pass all of the security checks (and again, it was impressive) and make the changes to our account.
Pseudo AT&T stores: We had gone to this AT&T outlet for many years and didn't know that it was only an "authorized" dealer called Connect. They did have a small sign on the door with that name but the AT&T signs were much bigger and, of course, the Façade only showed AT&T. There is, of course, nothing wrong with that -- since it was invisible to us in the past -- but it was quite inconvenient to go 15 mile out of our way during rush hour traffic when a problem occurred.
What had happened was someone had added a new line to our account with a new iPhone -- switching the DW's CIM card to the new line. After an hour of an impressive amount of security checks to prove our identities, they agreed to remove this transaction.
When I got home, I had received an eMail from AT&T while we were gone. This eMail thanked us for our purchase and our new bill would change from $184 a month (3-lines & DirecTV NOW) to $424.
I, of course, checked this morning and my account has been restored to the original billing amount.
Anyway, no one at AT&T could explain how that was done. Someone was able to by-pass all of the security checks (and again, it was impressive) and make the changes to our account.
Pseudo AT&T stores: We had gone to this AT&T outlet for many years and didn't know that it was only an "authorized" dealer called Connect. They did have a small sign on the door with that name but the AT&T signs were much bigger and, of course, the Façade only showed AT&T. There is, of course, nothing wrong with that -- since it was invisible to us in the past -- but it was quite inconvenient to go 15 mile out of our way during rush hour traffic when a problem occurred.