Any other folks have issues (technological or otherwise) in the switchover of REI Mastercard from US Bank to CapitalOne?
I followed the instructions yesterday to create a new online account at CapitalOne, but didn't work. Site said it couldn't find my personal info (after prompt to enter Last Name, SSN and DOB). So I called the support line. Surprised to find it wasn't specific to REI cardholders, just the general CS number. Was on hold for 15 min, then the CS rep eventually advised me to go to the URL I'd already tried. He then offered to transfer me to tech support, but I had to leave for a dr. appt. By then I'd spent 25 minutes on the phone. At this point I don't want to waste any more time with it.
End of rant
I followed the instructions yesterday to create a new online account at CapitalOne, but didn't work. Site said it couldn't find my personal info (after prompt to enter Last Name, SSN and DOB). So I called the support line. Surprised to find it wasn't specific to REI cardholders, just the general CS number. Was on hold for 15 min, then the CS rep eventually advised me to go to the URL I'd already tried. He then offered to transfer me to tech support, but I had to leave for a dr. appt. By then I'd spent 25 minutes on the phone. At this point I don't want to waste any more time with it.
End of rant