Lets see...readers digest version...
Had an AMEX corporate card. Left the job. Turned in the card at my exit interview. Someone used it to buy office supplies three weeks after I quit, probably my old admin or someone else in my department.
Twenty six calls to amex later, I had gotten the documentation to three different people, all of which agreed wholeheartedly that I was not responsible for the charges. Then I'd get another bill, call again and find that the person I had spoken to was no longer with AMEX and there was no record of any prior phone calls.
I finally told them to stick it, I couldnt care less about wasting any more of my time with them. They dunned my credit for the due 7 years with my note/challenge attached. That was 14 years ago. When I applied for a costco/amex combo card a couple of years ago, AMEX sent me a short note saying that my business was not welcome. Long memory of their own serial screwups.
On my brokerage experience, I did about a dozen trades with them. They screwed up every one. Failed to execute, wrong price, charged the wrong commission, you name it. When I transferred my assets from them to the fund family itself, they transferred over a hundred million dollars worth of assets into my account and then had to ask for it back...turns out they transferred ALL of AMEX's holdings in that fund family, not just the ones I owned.
I liked that mistake.
But my personal amex card worked fine for almost 10 years, but all I ever did was charge stuff and pay the bill. Nothing ever went wrong to give their team on crack crack team a chance to really screw things up or waste my time.
