My wife's bank account was hacked. A relatively small charge of $400, but it's very stressful for her. She caught it three days after the charge. It appears to be crypto currency, according to the bank. The bank froze her account and our joint account. I changed some passwords on other accounts, ran malware scans, and looked for anything suspicious on other accounts. So far, looks good, and this could be a one-off hacker.
My question is really about what we do in the long term. Tomorrow we are going to the bank to close our account and establish a new one within the same bank. I am thinking that we just close it completely, and move on to a new bank that is better with cyber security. We pay everything on-line with automatic payments, shop on-line, and my wife is on Facebook a couple hours each day. We could keep a small account for cash somewhere nearby, but all of the on-line transactions could be anywhere.
I wouldn't mind have a two-step security for every purchase. For example, you buy a new TV, and you get a text message that says, "Did you just buy a new TV?" This would shorten the cycle of reporting the fraud to seconds if we're paying attention.
Thanks for your inputs
My question is really about what we do in the long term. Tomorrow we are going to the bank to close our account and establish a new one within the same bank. I am thinking that we just close it completely, and move on to a new bank that is better with cyber security. We pay everything on-line with automatic payments, shop on-line, and my wife is on Facebook a couple hours each day. We could keep a small account for cash somewhere nearby, but all of the on-line transactions could be anywhere.
I wouldn't mind have a two-step security for every purchase. For example, you buy a new TV, and you get a text message that says, "Did you just buy a new TV?" This would shorten the cycle of reporting the fraud to seconds if we're paying attention.
Thanks for your inputs