Having attended both a public and private college, I was treated more or less the same at both places, and I experienced a similar amount of ineptitude and pleasantness at both places. Of course, this is just anecdotal evidence, and others' experiences are probably different.
Perhaps a problem [with both public and private sector people] is that there is a lack of incentive for good customer service [or whatever], and probably a lack of measurement to create an incentive. For example, if I get raises, promotions, etc., based on some measure [like how many files I process on time], if push comes to shove, you can bet your sweet a** that those other parts of the job that aren't measured [like answering phones] are going to suffer.
Or perhaps I know that if I do a really, really good job and I get my work done early or are very efficient, I'll get more work without proper compensation [I know it's a strech eh 8)]. Again, no incentives to be efficient. So, is it a problem with the people that work at that place, or a problem with the place at which people work?
- Alec
Perhaps a problem [with both public and private sector people] is that there is a lack of incentive for good customer service [or whatever], and probably a lack of measurement to create an incentive. For example, if I get raises, promotions, etc., based on some measure [like how many files I process on time], if push comes to shove, you can bet your sweet a** that those other parts of the job that aren't measured [like answering phones] are going to suffer.
Or perhaps I know that if I do a really, really good job and I get my work done early or are very efficient, I'll get more work without proper compensation [I know it's a strech eh 8)]. Again, no incentives to be efficient. So, is it a problem with the people that work at that place, or a problem with the place at which people work?
- Alec