TromboneAl
Give me a museum and I'll fill it. (Picasso) Give me a forum ...
- Joined
- Jun 30, 2006
- Messages
- 12,880
TCOB = Taking Care of Business
I've been stepping in an helping DD (in college) with some financial loose ends. For example, to get a car insurance claim paid she needs a copy of her car title, and there's a workman's comp payment that hasn't been made.
These things dragged on for months for her, but I was able to clear them up very quickly (sorry to brag here). She said she could never get through to someone at the DMV, but by using the "Press 0 for operator" trick I was talking to someone in two minutes. She said she'd had the doctor send in the workman's comp claim, but it wasn't until I contacted the right person at the company that things started moving.
I suddenly realized that this was one set of skills I hadn't taught her. The skills of getting through to the right person and following up to make sure things went through, faxing instead of mailing (or in addition), making copies of everything, taking names for future reference, being nice but firm, etc.
I've been stepping in an helping DD (in college) with some financial loose ends. For example, to get a car insurance claim paid she needs a copy of her car title, and there's a workman's comp payment that hasn't been made.
These things dragged on for months for her, but I was able to clear them up very quickly (sorry to brag here). She said she could never get through to someone at the DMV, but by using the "Press 0 for operator" trick I was talking to someone in two minutes. She said she'd had the doctor send in the workman's comp claim, but it wasn't until I contacted the right person at the company that things started moving.
I suddenly realized that this was one set of skills I hadn't taught her. The skills of getting through to the right person and following up to make sure things went through, faxing instead of mailing (or in addition), making copies of everything, taking names for future reference, being nice but firm, etc.