Finally, someone who had more issues switching than I did. Could not get unlocked Verizon phones to work with Mint Mobile. Spare phones from DS worked. Coverage was not good with the Mint Mobile (T-Mobile) network. Since this was a 7-day test with a temp number, the only cost was my time. A lot of it. Back and forth between Mint Mobile and Verizon. Since coverage was not good, we abandoned Mint Mobile.
Decided on Spectrum as we are Spectrum Internet customers and they have a good deal that works for us. They use the Verizon network. DW's phone transitioned perfectly. My brand new, purchased from Spectrum, phone had issues.
Was told so many wrong things by Spectrum. We were going on a trip so we asked them to delay shipment of my phone. "No problem!" Well they shipped right away so the device sat at the Fedex store for a few days. Got to the store right before they closed. It was scheduled to go back to Spectrum the next morning. In hindsight this would have been good as the phone was defective. That is why it kept dropping the connection.
As it was, I was told that I had a 14 day trial for the phone. The 14 days started when I ordered it. So by the time I picked it up, had the local store configure it and spent a few days working on the phone not fully working, my 14 days were up. I spent so many hours and trips to Spectrum store trying to get the problem fixed. Every call would be an hour of waiting and trying the SAME XYZ$%* things. "It must be your Sim card." "Oh, you have your Sim card in your wife's phone." "Oh, lets go through every step again, for the 10 time." Me: Don't you see how many times I have called? Don't you think we should try something different? Them: Sir, there we must......
Eventually, after about 10 calls, I asked them to do something different. They did an escalation. But since it is a return, it has to be done by the billing department. There is no direct number to the billing department. You must call. Have them try to fix it with you, then they bounce you to billing or some other random department. But I now have an escalation number. It has been 3 weeks and no one has contacted me about my escalation number.
In the mean time, someone told me that the manufacturer (Motorola) has a 2 year warranty. So I called them. Told them my problem and the steps I had taken. POW! New phone at my house in 3 days. And instead of the exact same phone, this one has 256GB of data instead of the 64GB of data on my original phone.
Spectrum still shows my phone as the original 64GB phone. I don't know if Motorola let them know that they replaced the phone. I suspect not because it shows the old phone.
Will Spectrum ever do anything about my escalation?
And, what did I do wrong?
