A little background on the DW's job. She works in a mortgage department at a large local bank. She is a first line manager who works approx 50 hours per week during the work week. She also frequently brings her computer home on the weekends so she can complete her work for the week. She has asked several times for an increase in personnel, because she has become the dumping ground for a lot of small jobs. All requests have been denied. One person (not in the DW's line of supervision) has received three promotions this year. The increased responsibility for those promotions gets dumped on the DW because the person receiving the promotions doesn't have time to do her job. The hierarchy at her work is supposed to be more of the military style, but the way it has worked is anybody who is in a higher position has been able to tell anybody in a lower position what to do. This has led to conflicting directions, procedures, and processes in the same office. The organization is not that large in the grand scheme of things, but they officially have three different processes for doing one job, one for each center.
