Lakewood90712
Thinks s/he gets paid by the post
- Joined
- Jul 21, 2005
- Messages
- 2,223
Those of us lucky former Verizon customers are on Frontier as of April fools day. Internet went down sometime after midnight. Called tech support,15 min wait, got a vary courteous and equally useless offshore csr. wasted about another half hour.
" Are you located near sepulveda california ? " (me) no.
then no conversation for about another 15 minutes.
"So sir, our crews have been notified and will fix the outage as soon as possible."
(me) Uh, can you give me a trouble ticket number for my internet outage ? " Uh, no sir, because california already has an outage, I cannot start a new ticket"
( me)Uh, ok, have a nice day.
From the background noises and the confused state of the csr, I think he was working from his apartment.
So the monthly cost of service is the same dollars, but the real cost just skyrocketed in cost of my time.
I will call during USA business hours monday and see if all the calls go offshore.
Not going to get stressed, have a 4g usb modem as backup. Time to enjoy the sunshine.
" Are you located near sepulveda california ? " (me) no.
then no conversation for about another 15 minutes.
"So sir, our crews have been notified and will fix the outage as soon as possible."
(me) Uh, can you give me a trouble ticket number for my internet outage ? " Uh, no sir, because california already has an outage, I cannot start a new ticket"
( me)Uh, ok, have a nice day.
From the background noises and the confused state of the csr, I think he was working from his apartment.
So the monthly cost of service is the same dollars, but the real cost just skyrocketed in cost of my time.
I will call during USA business hours monday and see if all the calls go offshore.
Not going to get stressed, have a 4g usb modem as backup. Time to enjoy the sunshine.