...except it's not $400 Monopoly money, but $2500+. Doing my best to keep it brief: I paid my AMEX bill, electronically from the AMEX site, and selected payment from the Money Market account ("MMA") of my bank (vs the checking account).
Payment duly credited to my AMEX, but no money left my - current - accounts. I recognized that the MMA on file with AMEX was closed a long time ago, 7 or more years ago when I replaced it with a different MMA from same bank.
I called my bank, they can't even find a record of that old MMA. I called AMEX and asked that the payment be backed out so I can reissue on the spot. They couldn't do that, so to play safe I made a "second" $2500 payment. I figure eventually AMEX will find they never got that first payment.
It's been a week now. I'm calling both companies again, on Monday. I'm concerned about another possibility: AMEX did get paid, but from someone else's account, a someone who for whatever reason hasn't noticed $2500 is missing. Any suggestions?
Payment duly credited to my AMEX, but no money left my - current - accounts. I recognized that the MMA on file with AMEX was closed a long time ago, 7 or more years ago when I replaced it with a different MMA from same bank.
I called my bank, they can't even find a record of that old MMA. I called AMEX and asked that the payment be backed out so I can reissue on the spot. They couldn't do that, so to play safe I made a "second" $2500 payment. I figure eventually AMEX will find they never got that first payment.
It's been a week now. I'm calling both companies again, on Monday. I'm concerned about another possibility: AMEX did get paid, but from someone else's account, a someone who for whatever reason hasn't noticed $2500 is missing. Any suggestions?