Hello folks,
About 2 months ago, there were few huge transactions on our credit card within a matter of 30 minutes. Glad we had set up transaction alert, we caught them within an hour or so. We worked out with the credit card company and sorted out everything within a month.
That day we were so panicked, that we registered a complaint with the police and during conversation, the officer suggested credit freeze. I knew about credit freeze but never occurred it to me.
So we froze the accounts that very same day. Next day, family emergency showed up and we had to rush across half of the globe. Now the thing is, I remember Experian gave us a code that we will need to thaw the account. I have a screenshot of it. TransUnion sent us an email about the transaction but no code was offered in the email. I don't remember if the code was given online (when we performed that transaction). I don't remember anything about Equifax.
My questions are
- Is it advisable to call Equifax to see if we had performed a credit freeze online?
- Is it advisable to call TransUnion to ask about thawing process, and reissue the codes, since we don't have them?
- If its not advisable to call, how do I proceed with this?
Many thanks in advance.
About 2 months ago, there were few huge transactions on our credit card within a matter of 30 minutes. Glad we had set up transaction alert, we caught them within an hour or so. We worked out with the credit card company and sorted out everything within a month.
That day we were so panicked, that we registered a complaint with the police and during conversation, the officer suggested credit freeze. I knew about credit freeze but never occurred it to me.
So we froze the accounts that very same day. Next day, family emergency showed up and we had to rush across half of the globe. Now the thing is, I remember Experian gave us a code that we will need to thaw the account. I have a screenshot of it. TransUnion sent us an email about the transaction but no code was offered in the email. I don't remember if the code was given online (when we performed that transaction). I don't remember anything about Equifax.
My questions are
- Is it advisable to call Equifax to see if we had performed a credit freeze online?
- Is it advisable to call TransUnion to ask about thawing process, and reissue the codes, since we don't have them?
- If its not advisable to call, how do I proceed with this?
Many thanks in advance.