Has anyone changed their banking information on their Treasury Direct account, or deleted their account and tried to open a second one?
My older sister is going nuts trying to care for her husband with Parkinson, and dementia, so I am helping her with financial stuff.
I tried to setup up a treasury direct account, linked her Schwab account. Unfortunately the routing # on the Schwab site was for incoming wires/transfers not outgoing, so we got a notice from Treasury Direct, saying there was a problem when she tried to buy $10K worth of iBonds.
I figured no problem, I'll just go and edit her banking information. Boy was I wrong.
Trying to edit the banking info I got this message.
As part of our efforts to provide additional security for your investments, you must complete and mail a Bank Change Request Form FS 5512 E to add a new bank or edit an existing bank.
You must sign the form in the presence of an authorized certifying official available at a bank, trust company, or credit union and mail it to us for processing. Certification by a Notary Public is not acceptable.
Your request will not be processed until we receive and approve your form with any necessary supporting documentation. We will notify you by e-mail when your transaction has been completed.
If you have questions, please contact us at (844) 284-2676.
Form 5512, is more or less written English. But it is not clear who a certifying officer needs to be. They say three times that notary public is not acceptable. I called Schwab, and they said they could provide something on letterhead, but it is clear my sister has to sign in the presence of the certifying officer.
Now pre-Covid, I think we could go to the Schwab office and get this resolved, but of course in the days of Covid, Schwab folks are working remotely (at least last I checked.)
I really just want to delete her account and start over, but I can't seem to find that option.