Midpack
Give me a museum and I'll fill it. (Picasso) Give me a forum ...
There have been complaints here over the years, and I usually replied saying something to the effect of 'you can't expect much if any "handholding" if you want the lowest fees possible.' Vanguard was a place for DIY investors by design.
But they seem to have hit a new low, almost zero customer service if you have an issue! Where I once had a fairly knowledgeable Flagship representative, then a "team" of representatives who rarely gave me anything but 'we will have to get back to you', now there's no one to message and if you find a number online and call, you can bet you'll have a long wait time. And that would be OK with me IF their online help/FAQ was decent - but it's ridiculously basic!
I am just looking for very basic info, not investment advice or recommendations. I can figure it out online 9 times out of 10, but they have clearly worked to making customer service harder to access - but zero customer service on a $XX,000,000 account?
Am I missing something/where to look?
Are Fidelity and Schwab racing to the (cust serv) bottom too?
But they seem to have hit a new low, almost zero customer service if you have an issue! Where I once had a fairly knowledgeable Flagship representative, then a "team" of representatives who rarely gave me anything but 'we will have to get back to you', now there's no one to message and if you find a number online and call, you can bet you'll have a long wait time. And that would be OK with me IF their online help/FAQ was decent - but it's ridiculously basic!
I am just looking for very basic info, not investment advice or recommendations. I can figure it out online 9 times out of 10, but they have clearly worked to making customer service harder to access - but zero customer service on a $XX,000,000 account?
Am I missing something/where to look?
Are Fidelity and Schwab racing to the (cust serv) bottom too?
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