TromboneAl
Give me a museum and I'll fill it. (Picasso) Give me a forum ...
- Joined
- Jun 30, 2006
- Messages
- 12,880
I twice added airtime to the wrong phone on Tracfone's website. I thought I'd just made a mistake, but today I realized that there's a bug on the page.
Check this out:
Note that all the balance data is the same. But it shouldn't be. The balance data and the BUY AIRTIME buttons both correspond to Al's phone.
Thus, if you push a button to add airtime, you may end up adding airtime to the wrong phone. That's why Lena's phone has airtime through 2020.
I've wasted time trying to make Tracfone understand and transfer the airtime, but it's not worth it. They either don't understand or are not willing to admit the error.
An excerpt from our chat:
You: Note that the xxxx phone has airtime through 2020.
You: That's because the time I added went to that phone.
Stefany: Sorry for the inconvenience.
You: I am uploading a screenshot.
You: just a sec ...
Stefany: Okay.
Stefany: I will not be able to see it.
You: I have put a screenshot at: https://imgur.com/a/SWeirrB
You: Write that down, and when you go home, look at it.
Stefany: Okay.
Stefany: Is there anything else that I can assist you with?
Check this out:
Note that all the balance data is the same. But it shouldn't be. The balance data and the BUY AIRTIME buttons both correspond to Al's phone.
Thus, if you push a button to add airtime, you may end up adding airtime to the wrong phone. That's why Lena's phone has airtime through 2020.
I've wasted time trying to make Tracfone understand and transfer the airtime, but it's not worth it. They either don't understand or are not willing to admit the error.
An excerpt from our chat:
You: Note that the xxxx phone has airtime through 2020.
You: That's because the time I added went to that phone.
Stefany: Sorry for the inconvenience.
You: I am uploading a screenshot.
You: just a sec ...
Stefany: Okay.
Stefany: I will not be able to see it.
You: I have put a screenshot at: https://imgur.com/a/SWeirrB
You: Write that down, and when you go home, look at it.
Stefany: Okay.
Stefany: Is there anything else that I can assist you with?
Last edited: