littleb
Recycles dryer sheets
- Joined
- May 29, 2015
- Messages
- 244
New Year's eve I received an email from Fidelity informing me that my new IRA account needed profile information entered. Went to Fidelity's website and after reviewing the portfolio it looked like an IRA account with a 0 balance was the one in question. In the past Fidelity would send a letter requesting personal information on all our Fidelity accounts so this request did not seem odd to me.
I also thought I set up the IRA by mistake when moving two accounts from Vanguard to Fidelity nine months ago.
After speaking with a Fidelity Rep it was determined the account was set up four days earlier. The next step was speaking to the Fraud Department. I knew that someone hacked into the account because I was in the hospital the day the account was set up. DH was at the hospital too. The Fraud guy wanted to know if anyone had my sign on or access to it. I assured him that nobody knew my sign on not even DH. He determined the person who set up the IRA did it online with my user id and password. I told him I use a password manager and change passwords on a regular basis. Overall my passwords and user id's are not easy to guess. I ran a log report from my password manager and nothing seems suspicious. A rep from the company also confirmed this.
So I spent days changing all user id and passwords and downloading better ?? anti virus and malware software programs.
This is very concerning because we have 90% of our money at Fidelity. At the moment the Fraud Department has blocked our accounts and are doing an in depth investigation to determine how this happened.
I also thought I set up the IRA by mistake when moving two accounts from Vanguard to Fidelity nine months ago.
After speaking with a Fidelity Rep it was determined the account was set up four days earlier. The next step was speaking to the Fraud Department. I knew that someone hacked into the account because I was in the hospital the day the account was set up. DH was at the hospital too. The Fraud guy wanted to know if anyone had my sign on or access to it. I assured him that nobody knew my sign on not even DH. He determined the person who set up the IRA did it online with my user id and password. I told him I use a password manager and change passwords on a regular basis. Overall my passwords and user id's are not easy to guess. I ran a log report from my password manager and nothing seems suspicious. A rep from the company also confirmed this.
So I spent days changing all user id and passwords and downloading better ?? anti virus and malware software programs.
This is very concerning because we have 90% of our money at Fidelity. At the moment the Fraud Department has blocked our accounts and are doing an in depth investigation to determine how this happened.
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