CRLLS
Thinks s/he gets paid by the post
We have recently run into our first snafu with Fidelity. DW filed a request for moving an inherited IRA to Fido. The form filed with Fido said to move 100% in kind. The original account held elsewhere had 3 funds. Fidelity never asked us for the name of those funds. We assumed that they would take care of everything. Next, only 2 of the funds showed up at Fido. The Transfer Tracker at Fido showed the request was completed. We signed into her account at the other custodian to see that the one fund was still there. Discussion with our assigned Fido rep and she would look into it. A couple days later….crickets…..
Phone to customer service and the person we talked to asked for the name of the stranded fund. After talking to “The Back Room”, the problem was determined that the Fido person just never filled in the 3rd fund name in their transfer. Fido would reissue the request with the 3rd fund. Nothing to do on our part.
A few days later, we see that the request still shows up as complete (from the 1st 2 funds transferred) AND another request in process, presumably the 3rd fund. That request was awaiting DW to fill out the same form tracking number she filled out before. WTF? So another call to Fido customer service. After a long discussion and waiting for him to contact “the Back Office” again, he came back and said they would handle it. We asked when we would see some progress reflected in the Transfer Tracker. He said it won’t show up there. It will just show up in our account in the near future. It will all be handled manually in “The Back Room”.
Am I supposed to just trust them this time, after 2 false steps, and wait for things to show up in her account? Up until now Fido has been flawless. Dealing with DW’s inherited IRA transfers with this custodian and with another inherited IRA (some idiosyncrasies of its own at Fido) has me wondering…….
Phone to customer service and the person we talked to asked for the name of the stranded fund. After talking to “The Back Room”, the problem was determined that the Fido person just never filled in the 3rd fund name in their transfer. Fido would reissue the request with the 3rd fund. Nothing to do on our part.
A few days later, we see that the request still shows up as complete (from the 1st 2 funds transferred) AND another request in process, presumably the 3rd fund. That request was awaiting DW to fill out the same form tracking number she filled out before. WTF? So another call to Fido customer service. After a long discussion and waiting for him to contact “the Back Office” again, he came back and said they would handle it. We asked when we would see some progress reflected in the Transfer Tracker. He said it won’t show up there. It will just show up in our account in the near future. It will all be handled manually in “The Back Room”.
Am I supposed to just trust them this time, after 2 false steps, and wait for things to show up in her account? Up until now Fido has been flawless. Dealing with DW’s inherited IRA transfers with this custodian and with another inherited IRA (some idiosyncrasies of its own at Fido) has me wondering…….