Upfront -- a lot of this is our fault.
My husband purchased a bond (he doesn't recall which one it was) for $500 when our son was born 12 years ago. We moved 5 years later, we forgot all about it and we remembered when we tried to open a new a/c on TD to buy an iBond in his (husband's) name as the website claimed there is already an a/c in his name. He's been trying to call & email them and neither option works because the phone number on file is no longer accepting customer phone calls and no emails will be responded to unless we have a PRIOR case number with them. GREAT.
I then tried to open an a/c in my name, and MOST UNFORTUNATELY, entered it wrong. This has NEVER happened in the past - this is our most frequently used number and I remember double / triple checking it before entering it but it shows a different number. OK, MAYBE I did screw this up. Problem is, I cannot change or remove this a/c online and had to get account verification done by my bank. I did it and sent in the paperwork 2 weeks ago and still the wrong a/c info shows and I am unable to purchase any bonds.
I understand that this is the govt I'm dealing with here, but this is SO INCREDIBLY FRUSTRATING. Has anyone else gone through this? How can my husband retrieve his a/c info and when will my a/c info be corrected on the website? We just wanted to buy a bond. Thanks, Uncle Sam.
My husband purchased a bond (he doesn't recall which one it was) for $500 when our son was born 12 years ago. We moved 5 years later, we forgot all about it and we remembered when we tried to open a new a/c on TD to buy an iBond in his (husband's) name as the website claimed there is already an a/c in his name. He's been trying to call & email them and neither option works because the phone number on file is no longer accepting customer phone calls and no emails will be responded to unless we have a PRIOR case number with them. GREAT.
I then tried to open an a/c in my name, and MOST UNFORTUNATELY, entered it wrong. This has NEVER happened in the past - this is our most frequently used number and I remember double / triple checking it before entering it but it shows a different number. OK, MAYBE I did screw this up. Problem is, I cannot change or remove this a/c online and had to get account verification done by my bank. I did it and sent in the paperwork 2 weeks ago and still the wrong a/c info shows and I am unable to purchase any bonds.
I understand that this is the govt I'm dealing with here, but this is SO INCREDIBLY FRUSTRATING. Has anyone else gone through this? How can my husband retrieve his a/c info and when will my a/c info be corrected on the website? We just wanted to buy a bond. Thanks, Uncle Sam.