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Thinks s/he gets paid by the post
- Joined
- Mar 11, 2018
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I can give a couple of data points as to why brick and mortar stores, especially department stores are in danger of going bankrupt.
Last Thursday afternoon, the 13th, I ordered a men's polo shirt and a pair of shorts from Macy's online. Both were on sale. The men's polo shirt was a golf shirt by PGA Tour and the shorts were by Docker's. So, nothing out of the ordinary here.
I didn't receive an email from Macy's that they had received my order for almost 24 hours. I got it Friday afternoon.
I received an email this morning, or fully 5 days after placing my order saying my order has shipped and I should expect it to arrive July 25th. (July 25th!!) The order is being shipped FedEx ground. A tracking number is provided. I clicked on the tracking number and there is no information. This leads me to believe it hasn't physically been shipped yet, only that a tracking number has been assigned to it.
Like a lot of people here on ER.COM I buy from Amazon.com. In fact, I'm a seller on Amazon.com as well. I know how important it is to get the orders into the pipeline and shipped out the door.
So how can it be that a major department store like Macy's can make an online order into a 12 day turnaround time?
My other data point is Kohl's stores. A couple years ago Amazon and Kohl's reached an agreement whereby Kohl's would be an official return agent for Amazon orders. This means instead of going through the process of shipping back some merchandise you want to return you can physically go to Kohl's store and return your Amazon order. I presume Kohl's did this because they are starving for customers and are hoping if someone brings their Amazon return there they will stay and browse the Kohl's merchandise.
My wife has done Amazon returns through Kohl's three times since Christmas. She reports that she rarely sees another person--customer or store employee--during her walk through the store to the return desk.
Last Thursday afternoon, the 13th, I ordered a men's polo shirt and a pair of shorts from Macy's online. Both were on sale. The men's polo shirt was a golf shirt by PGA Tour and the shorts were by Docker's. So, nothing out of the ordinary here.
I didn't receive an email from Macy's that they had received my order for almost 24 hours. I got it Friday afternoon.
I received an email this morning, or fully 5 days after placing my order saying my order has shipped and I should expect it to arrive July 25th. (July 25th!!) The order is being shipped FedEx ground. A tracking number is provided. I clicked on the tracking number and there is no information. This leads me to believe it hasn't physically been shipped yet, only that a tracking number has been assigned to it.
Like a lot of people here on ER.COM I buy from Amazon.com. In fact, I'm a seller on Amazon.com as well. I know how important it is to get the orders into the pipeline and shipped out the door.
So how can it be that a major department store like Macy's can make an online order into a 12 day turnaround time?
My other data point is Kohl's stores. A couple years ago Amazon and Kohl's reached an agreement whereby Kohl's would be an official return agent for Amazon orders. This means instead of going through the process of shipping back some merchandise you want to return you can physically go to Kohl's store and return your Amazon order. I presume Kohl's did this because they are starving for customers and are hoping if someone brings their Amazon return there they will stay and browse the Kohl's merchandise.
My wife has done Amazon returns through Kohl's three times since Christmas. She reports that she rarely sees another person--customer or store employee--during her walk through the store to the return desk.