ziggy29
Moderator Emeritus
At least this time. I've been a very satisfied customer for many years. But now I'm really miffed.
A couple weeks ago, a dead tree fell into our garage and did some damage. Deciding to be safe about it but thinking the damage probably didn't exceed our 2% deductible, I called and INQUIRED about the process and making it clear I did not yet want to do *anything* that would get anything on the CLUE report unless I knew the damage considerably exceeded the deductible. I made this clear to everyone I spoke with. The adjuster said something to the effect that we could have someone sent out to assess the damage and take it from there, that I could choose to pursue a claim if the estimate made it worthwhile.
Now I made it abundantly clear to this guy that I wanted to do NOTHING that would trigger an entry in the CLUE report. And yet this guy does NOT tell me that the act of sending out someone to do the estimate makes it an official claim that WILL be in the CLUE report. And at this point they say there is nothing they can do to remove it.
So I have 1% damage on a 2% deductible, nothing paid out and despite my adamant position that we do nothing that would go on the CLUE report, it will be there because it was (a) not explained to me that sending someone out would make it a claim and (b) he suggested a course of action that would trigger consequences contrary to my clearly and repeatedly stated desires about how to proceed.
Yeah, I'm a little miffed now. If they use this as an excuse to jack up my renewal rates, I WILL be leaving.
Consider yourselves warned, everyone.
A couple weeks ago, a dead tree fell into our garage and did some damage. Deciding to be safe about it but thinking the damage probably didn't exceed our 2% deductible, I called and INQUIRED about the process and making it clear I did not yet want to do *anything* that would get anything on the CLUE report unless I knew the damage considerably exceeded the deductible. I made this clear to everyone I spoke with. The adjuster said something to the effect that we could have someone sent out to assess the damage and take it from there, that I could choose to pursue a claim if the estimate made it worthwhile.
Now I made it abundantly clear to this guy that I wanted to do NOTHING that would trigger an entry in the CLUE report. And yet this guy does NOT tell me that the act of sending out someone to do the estimate makes it an official claim that WILL be in the CLUE report. And at this point they say there is nothing they can do to remove it.
So I have 1% damage on a 2% deductible, nothing paid out and despite my adamant position that we do nothing that would go on the CLUE report, it will be there because it was (a) not explained to me that sending someone out would make it a claim and (b) he suggested a course of action that would trigger consequences contrary to my clearly and repeatedly stated desires about how to proceed.
Yeah, I'm a little miffed now. If they use this as an excuse to jack up my renewal rates, I WILL be leaving.
Consider yourselves warned, everyone.
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