pb4uski
Give me a museum and I'll fill it. (Picasso) Give me a forum ...
....The phone rep didn't see anything wrong with that.
You can't fix _ _ _ _ _ _.
....The phone rep didn't see anything wrong with that.
Just a followup...
I signed up for a Platinum plan on the Exchange 11/16. Was sent a determination by NYStateofHealth confirming my APTC and plan choice. Went to the insurance company web site and made a payment by credit card. It took about four phone calls to the insurance company to recognize my payment, even though they were definitely paid by the credit card company. I am still waiting for my official insurance card which they claim will be sent. I am working with a temporary card printed from the web site.
I got a "we got your payment" screen (though no confirming email) even though I gave them a $0 tranaction on a credit card. The Coventry rep was able to confirm it and gave me an account number. With that I was able to go into their system and get a user ID etc.
Just a followup...
I signed up for a Platinum plan on the Exchange 11/16. Was sent a determination by NYStateofHealth confirming my APTC and plan choice. Went to the insurance company web site and made a payment by credit card. It took about four phone calls to the insurance company to recognize my payment, even though they were definitely paid by the credit card company. I am still waiting for my official insurance card which they claim will be sent. I am working with a temporary card printed from the web site.
I am having much the same problem with DW's UNHC account. Our credit card company says they sent the money, but there is not much of any acknowledgement from UNHC that they have it. Nothing in writing , anyway, and that's really what you need when you know your coverage is going to lapse in a few days. Their rep was able to track it down and find it in a pending file, but that won't cut any ice if something bad happens later.
My experience with Coventry is much better, though still not up to the Amazon.com solid handshake. I got a "we got your payment" screen (though no confirming email) even though I gave them a $0 tranaction on a credit card. The Coventry rep was able to confirm it and gave me an account number. With that I was able to go into their system and get a user ID etc.