My mother was recently envolved in an auto accident of which she was at fault. She is 87 yrs. old and could not tell us the condition of her car after the accident, so I was not certain to the extent of the damage.
We notified the insurance company right away and filed report. They told me they would have someone go look at car in the next day or so. No word for over two and a half weeks. Left many messages, no return phone calls. Then after over three weeks a check arrives at my mothers for $5,600.
I told her thats not how it is supposed to happen. First she needed to be informed that the car was toteled. Then the pay off figure is supposed to represent a figure you can purchase another car of the same make, model etc., less deductable. The amount that she received is less than the "dealer trade in allowance" for that car. It is $3,000 less than the suggested retail price.
Insurance companies are supposed to pay you current "retail" on a car are they not? This is what they did when I had a car totaled once. In fact it was a matter of some negotiation. I had to submit asking prices from two different sources to establish the retail price of same car.
My mother wasn't even told that the car was totaled. This seems very wrong to me. It was Nationwide Insurance by the way.
We notified the insurance company right away and filed report. They told me they would have someone go look at car in the next day or so. No word for over two and a half weeks. Left many messages, no return phone calls. Then after over three weeks a check arrives at my mothers for $5,600.
I told her thats not how it is supposed to happen. First she needed to be informed that the car was toteled. Then the pay off figure is supposed to represent a figure you can purchase another car of the same make, model etc., less deductable. The amount that she received is less than the "dealer trade in allowance" for that car. It is $3,000 less than the suggested retail price.
Insurance companies are supposed to pay you current "retail" on a car are they not? This is what they did when I had a car totaled once. In fact it was a matter of some negotiation. I had to submit asking prices from two different sources to establish the retail price of same car.
My mother wasn't even told that the car was totaled. This seems very wrong to me. It was Nationwide Insurance by the way.