JoeWras
Give me a museum and I'll fill it. (Picasso) Give me a forum ...
- Joined
- Sep 18, 2012
- Messages
- 11,727
Yesterday I had my oil changed by the dealer. What? The price is $10 more than winter? Oh... I see you raised labor and you added a "shop supply charge." Shop supplies for $4.15? That's a pretty expensive rag! (The oil and filter were detailed separately.)
Good bye. I won't be back. I privately flipped my lid. Not worth arguing with these people. Tried that once before, didn't get anywhere.
This was the last straw. For my $30k service, they charged $650. That's outrageous for mostly a bunch of inspection items. When I tried to get them to do what was only in the book, he told me: "Doesn't matter, I'm going to charge you the same." They now want to get me to come in next time for a $200 45k service that ISN'T EVEN IN THE BOOK.
So it got me thinking. I know there is this "Magnuson-Moss" act that prohibits dealers from not honoring a warranty if work is done elsewhere. But to avoid confrontation, I always went to the dealer during the warranty and then took care of 90% of my service on my own after that. But am I just being too paranoid? Should I go right to the independent straight away? I don't plan on buying another car for 10 years or so, but you never know.
So, what do you all do?
- Do you only go to the dealer for routine maintenance during the warranty?
- Do you like their work?
- Do you accept all their "recommended" service, even if it is above and beyond the warranty book?
- If not, what options to you use? Do it yourself? Independent?
I have a trusted independent. I'll be doing a combination of my own work and the independents here onward. I'm near the end of the warranty period anyway. But I swear, not only has this behavior turned me off from the dealer, it is has turned me off of the car brand. Perhaps I should give corporate a piece of my mind -- doubt they would care much.
Good bye. I won't be back. I privately flipped my lid. Not worth arguing with these people. Tried that once before, didn't get anywhere.
This was the last straw. For my $30k service, they charged $650. That's outrageous for mostly a bunch of inspection items. When I tried to get them to do what was only in the book, he told me: "Doesn't matter, I'm going to charge you the same." They now want to get me to come in next time for a $200 45k service that ISN'T EVEN IN THE BOOK.
So it got me thinking. I know there is this "Magnuson-Moss" act that prohibits dealers from not honoring a warranty if work is done elsewhere. But to avoid confrontation, I always went to the dealer during the warranty and then took care of 90% of my service on my own after that. But am I just being too paranoid? Should I go right to the independent straight away? I don't plan on buying another car for 10 years or so, but you never know.
So, what do you all do?
- Do you only go to the dealer for routine maintenance during the warranty?
- Do you like their work?
- Do you accept all their "recommended" service, even if it is above and beyond the warranty book?
- If not, what options to you use? Do it yourself? Independent?
I have a trusted independent. I'll be doing a combination of my own work and the independents here onward. I'm near the end of the warranty period anyway. But I swear, not only has this behavior turned me off from the dealer, it is has turned me off of the car brand. Perhaps I should give corporate a piece of my mind -- doubt they would care much.
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