Thanks for this, Audrey. I called Andrews a few months ago, to take the 180 day penalty to get out of a 3.05 % CD. They told me I had to take the penalty, withdraw the funds from Andrews, then reinvest it as 'new money'. They said a 'specialist' would call me with details, and no one ever called. I did not pursue it further. But with your success, I may try emailing 'account maintenance'. Would be cool to avoid the penalty.
edit to add : I found a message from Andrews to me, when I logged onto the website, from months ago when I first asked about early withdrawal. They did that instead of calling. The message said the penalty would one year of interest ! Wow, even worse than I thought.
Still, I might try my luck again, and see what happens.