My partner and I bought tickets last month on Expedia for a June vacation. I purposely chose a United flight that would get us to Boston around 1, to avoid rush hour. (We are actually going to Maine.) Saturday I got an email that told me my flight had been changed from 12 to 1:30, getting into Boston around 3:15. Once we get the car rush hour starts... at least where I live.
Checking Expedia there was another flight on another airline leaving at the time we wanted. I called Expedia yesterday and they told me that United gives you only 2 hours from the email notification to cancel when such changes are made. THAT WAS NOT ON THE EMAIL I RECEIVED. United offered a credit for a future flight but that means we would need to shell out more money for the other flight. And at this time, I don't fly that often.
Has anyone else faced this and resolved it to their satisfaction? Is there a place to register a complaint... not that that might do much. Thanks for the info.
Checking Expedia there was another flight on another airline leaving at the time we wanted. I called Expedia yesterday and they told me that United gives you only 2 hours from the email notification to cancel when such changes are made. THAT WAS NOT ON THE EMAIL I RECEIVED. United offered a credit for a future flight but that means we would need to shell out more money for the other flight. And at this time, I don't fly that often.
Has anyone else faced this and resolved it to their satisfaction? Is there a place to register a complaint... not that that might do much. Thanks for the info.
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