Sounds like you should volunteer to spend some time with redduck navigating the interactive voice response menus, waiting on hold, and then arguing with the "customer service" rep about who's making what mistakes...DRiP Guy said:I would personally take a VERY proactive stance to get it cleared up, and also change all my security settings (maybe even ask for new account numbers) once something like this has occurred.
Yesterday I spent 30 minutes on the phone with NFCU trying to get them to reveal the location of an ATM that was listed in their database as "[military base] Kunia, Pearl Harbor". (Kunia and Pearl Harbor are about 15 miles apart.) After dealing with the national 1-800 call center (branches don't publish their phone numbers anymore) I was grudgingly handed off to the Pearl Harbor branch, where they cast about for someone who knew the ATM's location. A guy came on the phone and gave me excellent directions.
I found out later that he wasn't an NFCU employee, he was just someone standing in the teller line who heard the receptionist trying to figure out where the ATM was. He told her he could answer the question, so she gave him the phone...
I think redduck has been patient above & beyond the call of duty, with complete disregard for his own personal safety. They won't "resolve" the problem until he tries to cash out.