I spent 40 minutes on the phone today to figure out what happened, the worst part being when I was supposed to be transferred to a supervisor, and started hearing unending instructions in some language I couldn't recognize and had to hang up and start all over again. Rant over.
The problem was related to Medi-Cal. Our income was so low that Medi-Cal got involved somehow. Perhaps when I reported that our 2020 income would be higher, that shut things off with Medi-Cal, or something. The policy got canceled in December, and as a result we didn't get any notification of non-renewal.
It had nothing to do with the telephone blocker.
We'll just eat the $545 for the special plan for January and hope that Lena doesn't have any serious problems between now and Feb 1. We've benefitted from low, subsidized rates for years, and we can afford it.
Al,
It happened to us as well. Last November, CoveredCA emailed us to update our income. We were traveling so we did not.
CoveredCA thinks we now have no income, and sent us to Medi-Cal.
When we returned I completed the renew process; uploaded proof-of-income and paid the first month premium. So we are now set for 2020, but I still need Medi-Cal to update our income so they can cancel our application. I started to track down the county Medi-cal program supervisor and worked with her to update their system, then it will update back to CoveredCA system, and cancel our Medi-Cal application.
Unfortunately, she uploaded too much income or maybe she uploaded twice. We now have double the income and exceeded the subsidy level. I called CoveredCA service center to correct this.
The agent was trying to adjust the income but somehow he managed to cancel our policy. He created an escalation ticket to the Escalation team to restore our policy. Service level: 30-45 days!
For the next 20 days or so, I made countless phone calls to county Medi-Cal, CoveredCA service center, escalation team (I googled and found their roster), Insurance company, and all of their supervisor/manager for further escalation and push them to work on our escalation ticket.
CoveredCA escalation team finally fixed/restored our policy few days ago; insurance company finally confirmed that our policy is active
only yesterday and emailed us the
letter of eligibility (the card is in the mail).
If I hadn't called and persistent with my quest, I doubt any one of the groups who made an error would care enough to correct that for me. I would be out of insurance for 2020. Very scary.
