Texas Proud
Give me a museum and I'll fill it. (Picasso) Give me a forum ...
- Joined
- May 16, 2005
- Messages
- 17,383
Well, gonna rant on Capital One...
The short background is that we were in Europe and bought a SIM and was told it would work everywhere... it did not...
So, when I got home complained to Capital One that I should not have to pay the full price as I did not get the service promised (I am leaving out a LOT of info on this as it is not part of my rant)... I spent 40 minutes on the phone going over the problem and how we tried to get it fixed. I was told they were going to send papers that I needed to fill out for the claim. I got those papers a week later...
I then spent a couple of days writing down everything that I had spent 40 minutes earlier telling them the problem... it was like those were wasted minutes as very little was down... so mailed in the response via snail mail as my options was fax or snail mail... my DW remembers me saying I was mailing it in with plenty of time....
Well, it seems not... they said it needed to be in by the 21st and they did not get it until the 23rd... well, I do not believe them as I mailed it the 13th and it does not take that long to get anywhere in the US... plus the 23rd is a Sunday and who delivers on Sunday....
SOOO, they said that since I did not get them the info in time the claim was closed and they would not reopen it... they told me 'it was the law'... why do they lie to you on this... they have 60 to 90 days to respond to a complaint, not 3 weeks...
I ripped a manager a new one but do not think anything will happen... he did send me a link to upload 'new' info for them to look at but I have no new info as I sent in everything that I had!!!
Looks like I will be using Cap One a LOT less going forward.. all for $27... I first need to find another CC that does not charge a fee for overseas charges..
The short background is that we were in Europe and bought a SIM and was told it would work everywhere... it did not...
So, when I got home complained to Capital One that I should not have to pay the full price as I did not get the service promised (I am leaving out a LOT of info on this as it is not part of my rant)... I spent 40 minutes on the phone going over the problem and how we tried to get it fixed. I was told they were going to send papers that I needed to fill out for the claim. I got those papers a week later...
I then spent a couple of days writing down everything that I had spent 40 minutes earlier telling them the problem... it was like those were wasted minutes as very little was down... so mailed in the response via snail mail as my options was fax or snail mail... my DW remembers me saying I was mailing it in with plenty of time....
Well, it seems not... they said it needed to be in by the 21st and they did not get it until the 23rd... well, I do not believe them as I mailed it the 13th and it does not take that long to get anywhere in the US... plus the 23rd is a Sunday and who delivers on Sunday....
SOOO, they said that since I did not get them the info in time the claim was closed and they would not reopen it... they told me 'it was the law'... why do they lie to you on this... they have 60 to 90 days to respond to a complaint, not 3 weeks...
I ripped a manager a new one but do not think anything will happen... he did send me a link to upload 'new' info for them to look at but I have no new info as I sent in everything that I had!!!
Looks like I will be using Cap One a LOT less going forward.. all for $27... I first need to find another CC that does not charge a fee for overseas charges..