gooddog
Recycles dryer sheets
What is the process with Amazon if that happens? Do you communicate through emails or phone with Amazon etc.?
It is just a call to Amazon customer service. Amazon itself can be the seller, or it can be a 3rd party seller. In this case it was a 3rd party seller. The seller had set up a 'shop' on Amazon, and had a little over 1 million worth of transactions in about a 7 day period from what I could tell. The Amazon rep was very straight with me - she said that it appeared this was a scam seller, and completed the necessary steps for a refund. She said it would take two days for the refund to be approved, and another few days for it to hit the credit card. It happened exactly as she said. The Amazon rep said these scams happen from time to time on Amazon, and that the company goes after the scammers. This particular scammer was from India, so Amazon is probably just eating the $.