ExtinctBird
Dryer sheet aficionado
- Joined
- May 19, 2007
- Messages
- 36
After seeing positive posts in the past about PenFed's rates, I had kept an eye on their web site. I have a balloon mortgage now that matures in June, so I decided to apply for PenFed's every-5-year adjustable back in Jan, when the rate was 5.25%. Well, tomorrow is the end of my 90 day rate lock, and I still don't have a closing scheduled. The title company they are using is taking forever to get their work done. Supposedly, they are seeing mistakes in the settlement recorded from my original mortgage, although I have refinanced this house several times since building it 15 years ago.
I have raised my concerns about PenFed's follow-up to get this moving along. The manager emailed me 3 weeks ago that they would move it along and keep me better informed, but I have heard nothing since.
Is this a typical level of service others have seen with this credit union?
I have raised my concerns about PenFed's follow-up to get this moving along. The manager emailed me 3 weeks ago that they would move it along and keep me better informed, but I have heard nothing since.
Is this a typical level of service others have seen with this credit union?