mathjak107
Give me a museum and I'll fill it. (Picasso) Give me a forum ...
- Joined
- Jul 27, 2005
- Messages
- 6,210
I'm getting the feeling some of the posters work for either Fidelity or JPM or some other financial company trying to badmouth Vanguard. We've been with Vanguard for over 30 years. I do not recognize a single one of the complaints on this thread. The customer service is knowledgable, very quick to answer our calls and they return calls quickly. We've had hour long discussions on 3 way lines. Beneficiary questions, Trust questions, how to maneuver the website questions, the list is pretty long over the years. We don't have one complaint. We're always treated with respect as our decisions.
Our statements, tax information, fund information etc are always available. We had concerns about security, they walked us through an extremely secure way to work with them on the phone and online. If we ask for any statement or letter in writing, we get it within days.
remember nothing is ever a problem until it is a problem and lately it has been one problem after another with vanguard . been with fidelity 30 years and so far no problems .
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