NO
Answer the poll: No and it stinks.
I went to the NTB and paid them for a 3 year alignment. Went in anytime the front end pulled or other problems, or 6 mos, whichever came first. Car continued to "pull" and the outside front tire wear was horrible. I lived with it because I made 45K on used tires and knew I had to replace them.
When I bought tires, I went to NTB first to have an oil change and alignment (under the 3 year plan). All was "good."
Went, on the same day, to buy tires at the local Tire Source. (They had a deal on the tire recommended by the model specific forum of which I'm a member). When the put on new tires they checked the alignment.
Guess What? Front end and rear end out of alignment.
Now what do to? Who's right? Who do you trust?
I sided with the Tire Sourc...I want them to back the new tires. Explained the situation to them and they gave me a discount on the alignment, understanding the situation. I made it clear, to the manager, that I will use them and hold them responsible for the wear.
Took the old tires back to NTB and complained about the wear and the fact that there was a discrepancy between the two alignment machines. Response was "What do you want me to do?" I left.
After cooling down, I called NTB back and told them I wanted a refund on the 3 yr alignment. After "let me talk to the manager," they called me back and gave me $80 back of the $130 for the 3 year program.
Seems to me that if all these places just treated customers right, used the truth and took care of their customers, it wouldn't be a constant battle for customers, or constant upsell. It would build trust and save me a bunch of headache and time and their machinations.
But then again, what do I know...I just retired at 46 because I treated my customers right.
YMMV