dory36
Early-Retirement.org Founder, Developer of FIRECal
- Joined
- Jun 23, 2002
- Messages
- 1,841
Some horror stories from another thread -- here's one that happened to me.
I had flown into Kansas City long ago, and rented a Hertz car for a meeting 20 miles from the airport. I was back at the airport within about 4 hours, and used the "express check-in" to return the car.
Weeks later, I see a charge for about $800 on my credit card from Hertz.
When I called, the "customer service" rep said the reason for the charge was I had taken the car out with 5,040 miles on the odometer, but it had 15,080 on it when I brought it back, so the 10,040 excess miles resulted in the high charge. (Obviously a data entry error...)
I asked what their records showed for the time in and out -- it was under 5 hours total. I asked if she thought I could have really driven over 10,000 miles in under 5 hours.
She said they had to go by what was on the record.
I reminded her that my company had an "unlimited miles" arrangement with Hertz, as asked what difference it made even if I did drive 10,000 miles in 5 hours.
She replied that when I returned the car, I had checked the box on the check-in form saying "no fuel added", so they had to add fuel for 10,040 miles, and that would have been about 600 gallons times $1.25/gallon...
BIG gas tank in those mid-sized Fords!
It took a call to the supervisor...
I had flown into Kansas City long ago, and rented a Hertz car for a meeting 20 miles from the airport. I was back at the airport within about 4 hours, and used the "express check-in" to return the car.
Weeks later, I see a charge for about $800 on my credit card from Hertz.
When I called, the "customer service" rep said the reason for the charge was I had taken the car out with 5,040 miles on the odometer, but it had 15,080 on it when I brought it back, so the 10,040 excess miles resulted in the high charge. (Obviously a data entry error...)
I asked what their records showed for the time in and out -- it was under 5 hours total. I asked if she thought I could have really driven over 10,000 miles in under 5 hours.
She said they had to go by what was on the record.
I reminded her that my company had an "unlimited miles" arrangement with Hertz, as asked what difference it made even if I did drive 10,000 miles in 5 hours.
She replied that when I returned the car, I had checked the box on the check-in form saying "no fuel added", so they had to add fuel for 10,040 miles, and that would have been about 600 gallons times $1.25/gallon...
BIG gas tank in those mid-sized Fords!
It took a call to the supervisor...