I have been waging a private war with my ISP (Charter) over rates, false advertising and service outages. One of my big beefs (besides their bundled service package deals that expire every 6 months) is that the advertised speeds are never even close to my real experience.
I am supposed to be getting 10 Mb download service and have never seen more than 3.2 Mbps speeds. I recently upgraded from 5Mb to 10 because the service bundle was cheaper. When I had slower service, my speeds never exceeded half of the advertised speeds either. I can understand they might not have the infrastructure to provide higher speeds, but then I think I should get a discount as they are advertising something they can't provide.
Speed test
In my city, the services are buried and the city contracts with a single cable provider and single phone provider and leases them the lines. City residents have only these providers to choose from. Next week I have a meeting with the head of the planning commission to ask about the contracting process and what recourse a resident might have. Don't imagine I'll get very far.
How's your connection?
I am supposed to be getting 10 Mb download service and have never seen more than 3.2 Mbps speeds. I recently upgraded from 5Mb to 10 because the service bundle was cheaper. When I had slower service, my speeds never exceeded half of the advertised speeds either. I can understand they might not have the infrastructure to provide higher speeds, but then I think I should get a discount as they are advertising something they can't provide.
Speed test
In my city, the services are buried and the city contracts with a single cable provider and single phone provider and leases them the lines. City residents have only these providers to choose from. Next week I have a meeting with the head of the planning commission to ask about the contracting process and what recourse a resident might have. Don't imagine I'll get very far.
How's your connection?