Join Early Retirement Today
Reply
 
Thread Tools Search this Thread Display Modes
Tracfone Customer Service is Being Dishonest
Old 01-07-2016, 11:01 AM   #1
Give me a museum and I'll fill it. (Picasso)
Give me a forum ...
easysurfer's Avatar
 
Join Date: Jun 2008
Posts: 7,885
Tracfone Customer Service is Being Dishonest

Around a week ago, I found out my Tracfone is no longer working.

I contact customer support by calling and their chat. First they say, we are having outages, give it 48 hours. So, I think, okay no problem, I'll give it 48 hours. 48 hours come and go, still no service. Then I call them and they say, I need a new phone and it'll be sent FedEX. I should get it by Wednesday (yesterday). Today is already Thursday and no phone. Then on contact their online chat today and ask for a tracking number. Customer support gives the canned responses, "How can I help you? Let me check into that..." Finally after about 15 minutes, the person types that the phone isn't sent out yet, but will be sent today. What? They just sat on this? I tell them I'm going on a trip soon and need it in about a week. The person types, I understand, then goes "There's no guarantee it'll be sent out today." I'm thinking, what? You just said it'll be sent out today. What a joke.

I told them if the phone doesn't arrive by my trip, I done with them as I'll need an alternate phone. Then support gives the canned response like "Pleasure talking to you, if you need any more help...".

Looks like I'm going to bail from Tracfone regardless. But, the problem is all my 2FA security is set up now to my non-working phone so I can't just toss my phone in the garbage just yet.
__________________

__________________
Have you ever seen a headstone with these words
"If only I had spent more time at work" ... from "Busy Man" sung by Billy Ray Cyrus
easysurfer is online now   Reply With Quote
Join the #1 Early Retirement and Financial Independence Forum Today - It's Totally Free!

Are you planning to be financially independent as early as possible so you can live life on your own terms? Discuss successful investing strategies, asset allocation models, tax strategies and other related topics in our online forum community. Our members range from young folks just starting their journey to financial independence, military retirees and even multimillionaires. No matter where you fit in you'll find that Early-Retirement.org is a great community to join. Best of all it's totally FREE!

You are currently viewing our boards as a guest so you have limited access to our community. Please take the time to register and you will gain a lot of great new features including; the ability to participate in discussions, network with our members, see fewer ads, upload photographs, create a retirement blog, send private messages and so much, much more!

Old 01-07-2016, 11:12 AM   #2
Give me a museum and I'll fill it. (Picasso)
Give me a forum ...
Midpack's Avatar
 
Join Date: Jan 2008
Location: Chicagoland
Posts: 11,968
We had Net10 phones (same company as Tracfone & Straight Talk) for several years, and service was definitely iffy. I had to work with them, DW didn't have the patience. But we were paying a fraction of the cost of cell service with the big 4, so we chalked it up to 'you get what you pay for' - which we've found to be true much more often than not. Quality customer service is one of the things you can't count on with discount services...
__________________

__________________
No one agrees with other people's opinions; they merely agree with their own opinions -- expressed by somebody else. Sydney Tremayne
Retired Jun 2011 at age 57

Target AA: 60% equity funds / 35% bond funds / 5% cash
Target WR: Approx 2.5% Approx 20% SI (secure income, SS only)
Midpack is online now   Reply With Quote
Old 01-07-2016, 11:30 AM   #3
Give me a museum and I'll fill it. (Picasso)
Give me a forum ...
easysurfer's Avatar
 
Join Date: Jun 2008
Posts: 7,885
That's what I was thinking about the "You get what you pay for" part. Discounted means lacking quality customer service, I don't mind the trade off. But when the customer service is or at least boarding on being dishonest, makes me pause.

I may give this until early next week (in the meantime, I'll read up about alternatives) and my end up getting a prepaid (such as from Net10) for about 2 weeks just to get me through the trip then deal with Tracfone later.
__________________
Have you ever seen a headstone with these words
"If only I had spent more time at work" ... from "Busy Man" sung by Billy Ray Cyrus
easysurfer is online now   Reply With Quote
Old 01-07-2016, 12:23 PM   #4
Give me a museum and I'll fill it. (Picasso) Give me a forum ...
REWahoo's Avatar
 
Join Date: Jun 2002
Location: Texas Hill Country
Posts: 42,077
Made me look.

In the Feb issue of Consumer Reports ranking of 13 prepaid cell carriers, the three worst customer service ratings went to Net10, TracFone and Straight Talk.

The three best overall ratings went to Republic Wireless, Cricket, and Page Plus.
__________________
Numbers is hard

When I hit 70, it hit back

Retired in 2005 at age 58, no pension
REWahoo is offline   Reply With Quote
Old 01-07-2016, 12:33 PM   #5
Recycles dryer sheets
BigBob's Avatar
 
Join Date: Apr 2007
Location: Sebring
Posts: 190
Since you likely are saving $$ each month that you use TracFone, if it were me, I would just buy a new phone off Amazon (I got one that tripled my minutes whenever a card was added - LGB48G around $30) with 2 day shipping and transfer your number to it. Then you don't have to deal with customer support.
__________________
FIRE reality = Aug 25, 2016
BigBob is offline   Reply With Quote
Old 01-07-2016, 12:40 PM   #6
Give me a museum and I'll fill it. (Picasso)
Give me a forum ...
easysurfer's Avatar
 
Join Date: Jun 2008
Posts: 7,885
Quote:
Originally Posted by BigBob View Post
Since you likely are saving $$ each month that you use TracFone, if it were me, I would just buy a new phone off Amazon (I got one that tripled my minutes whenever a card was added - LGB48G around $30) with 2 day shipping and transfer your number to it. Then you don't have to deal with customer support.
But wouldn't I have to deal with customer support to transfer the number from the old tracfone to new?

If I was to switch to a different carrier but transfer the number, how long would that take about?
__________________
Have you ever seen a headstone with these words
"If only I had spent more time at work" ... from "Busy Man" sung by Billy Ray Cyrus
easysurfer is online now   Reply With Quote
Old 01-07-2016, 12:49 PM   #7
Give me a museum and I'll fill it. (Picasso) Give me a forum ...
REWahoo's Avatar
 
Join Date: Jun 2002
Location: Texas Hill Country
Posts: 42,077
Quote:
Originally Posted by easysurfer View Post

If I was to switch to a different carrier but transfer the number, how long would that take about?
I switched from Virgin Mobile to Cricket and once I inserted the Cricket sim card in my new phone, my number was ported over and working in less than an hour. Did everything online or via the phone without talking to customer service.
__________________
Numbers is hard

When I hit 70, it hit back

Retired in 2005 at age 58, no pension
REWahoo is offline   Reply With Quote
Old 01-07-2016, 12:54 PM   #8
Recycles dryer sheets
BigBob's Avatar
 
Join Date: Apr 2007
Location: Sebring
Posts: 190
Quote:
Originally Posted by easysurfer View Post
But wouldn't I have to deal with customer support to transfer the number from the old tracfone to new?

If I was to switch to a different carrier but transfer the number, how long would that take about?
For my situation, I got the phone in the mail with instructions, called some automated number, (I think I provided some SIMM number off the phone) and it all was handled automagically. Very simple. Hard part was transferring over my Contacts (manual entry).
__________________
FIRE reality = Aug 25, 2016
BigBob is offline   Reply With Quote
Old 01-08-2016, 11:55 PM   #9
Give me a museum and I'll fill it. (Picasso)
Give me a forum ...
easysurfer's Avatar
 
Join Date: Jun 2008
Posts: 7,885
My relationship with Tracfone is no more .

I just didn't like the way their customer service was incompetent at best, deceitful at worse. So, I already switched over, same number, to Consumer Cellular a the new provider and love their customer support. Friendly, knowledgeable and in the USA .

My plan is no longer prepaid though, so I'll have to get used to that. At least still no contract.


I did sell my soul to the devil as I ended up doing something I swore against. That is, got a smartphone instead of just a flip phone.
__________________
Have you ever seen a headstone with these words
"If only I had spent more time at work" ... from "Busy Man" sung by Billy Ray Cyrus
easysurfer is online now   Reply With Quote
Old 01-09-2016, 06:04 PM   #10
Recycles dryer sheets
OrcasIslandBound's Avatar
 
Join Date: Mar 2010
Location: Poway, CA
Posts: 441
My wife (or should I say DW) has the consumer cellular service. Its easy to keep track of minutes, data etc and very easy to change plans slightly to finesse paying for exactly what you get. Her plan runs about $22 a month for 300 minutes and 100 megabytes. Wouldn't be remotely enough for me, but works for her. Also about a year ago we bought an unlocked iPhone 4 through Amazon. She loves it.

Sent from my Nexus 4 using Early Retirement Forum mobile app
__________________
OrcasIslandBound is offline   Reply With Quote
Old 01-09-2016, 06:07 PM   #11
Recycles dryer sheets
OrcasIslandBound's Avatar
 
Join Date: Mar 2010
Location: Poway, CA
Posts: 441
BTW, my plan is with T-Mobile $30 a month plan. 100 minutes and 5 gigs of data. Neither service will work very well on Orcas island, so we'll have to switch to Verizon when we RE.

Sent from my Nexus 4 using Early Retirement Forum mobile app
__________________
OrcasIslandBound is offline   Reply With Quote
Old 01-10-2016, 09:48 AM   #12
Give me a museum and I'll fill it. (Picasso)
Give me a forum ...
 
Join Date: Sep 2005
Location: Northern IL
Posts: 18,264
Quote:
Originally Posted by BigBob View Post
.... I provided some SIMM number off the phone) and it all was handled automagically. Very simple. Hard part was transferring over my Contacts (manual entry).
If the old phone was SIM based as well, you can save contacts to SIM, slip that SIM into the new phone, and then you can load them into the phone memory.

After putting in the new SIM for the new service, save those contacts from phone memory to SIM for future access.


With a smartphone, there may be other options - save contacts to a memory card, or to 'the cloud'.

-ERD50
__________________
ERD50 is offline   Reply With Quote
Old 01-10-2016, 10:31 AM   #13
Give me a museum and I'll fill it. (Picasso)
Give me a forum ...
easysurfer's Avatar
 
Join Date: Jun 2008
Posts: 7,885
Quote:
Originally Posted by ERD50 View Post
If the old phone was SIM based as well, you can save contacts to SIM, slip that SIM into the new phone, and then you can load them into the phone memory.

After putting in the new SIM for the new service, save those contacts from phone memory to SIM for future access.


With a smartphone, there may be other options - save contacts to a memory card, or to 'the cloud'.

-ERD50
After I manual put in my contacts of the smartphone, I saw a video saying that I could have just updated by using the old SIM. Oh well, too late.
__________________
Have you ever seen a headstone with these words
"If only I had spent more time at work" ... from "Busy Man" sung by Billy Ray Cyrus
easysurfer is online now   Reply With Quote
Old 01-10-2016, 06:27 PM   #14
Give me a museum and I'll fill it. (Picasso)
Give me a forum ...
Ed_The_Gypsy's Avatar
 
Join Date: Dec 2004
Location: the City of Subdued Excitement
Posts: 5,292
Quote:
Originally Posted by OrcasIslandBound View Post
BTW, my plan is with T-Mobile $30 a month plan. 100 minutes and 5 gigs of data. Neither service will work very well on Orcas island, so we'll have to switch to Verizon when we RE.

Sent from my Nexus 4 using Early Retirement Forum mobile app
You may wind up roaming to Canada. That happens on the west side of Lopez, I know. If so, get somebody's cross-border plan. T-Mobile?

Sent from my SM-G900V using Early Retirement Forum mobile app
__________________
my bumpersticker:
"I am not in a hurry.
I am retired.
And I don't care how big your truck is."
Ed_The_Gypsy is online now   Reply With Quote
Old 01-10-2016, 06:34 PM   #15
Recycles dryer sheets
OrcasIslandBound's Avatar
 
Join Date: Mar 2010
Location: Poway, CA
Posts: 441
Good question about the roaming. I'll probably just disable the roaming using the phone settings.

The only service that works at our house on orcas is Verizon. It also works in most other places when the others fail. Unfortunately I believe that Verizon is significantly more expensive. Oh well

Sent from my Nexus 4 using Early Retirement Forum mobile app
__________________

__________________
OrcasIslandBound is offline   Reply With Quote
Reply


Currently Active Users Viewing This Thread: 1 (0 members and 1 guests)
 
Thread Tools Search this Thread
Search this Thread:

Advanced Search
Display Modes

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is Off
Trackbacks are Off
Pingbacks are Off
Refbacks are Off


Similar Threads
Thread Thread Starter Forum Replies Last Post
?'s on cheap pre-paid cellphone service - T-mobile, Tracfone, etc. Telly Other topics 16 11-15-2006 03:53 PM
Customer Service Phone Line Cheat Sheet gratefuled Other topics 1 02-04-2006 03:43 AM
Net Bank - Poor Customer Service Lancelot Other topics 7 09-22-2005 05:51 AM
Bad Customer Service Rant? SteveL Other topics 11 09-03-2005 12:34 PM
Fidelity vs vanguard customer service Roger_R FIRE and Money 9 07-01-2004 07:21 PM

 

 
All times are GMT -6. The time now is 05:59 PM.
 
Powered by vBulletin® Version 3.8.8 Beta 1
Copyright ©2000 - 2017, vBulletin Solutions, Inc.