Join Early Retirement Today
Reply
 
Thread Tools Search this Thread Display Modes
Direct TV viacom dispute
Old 07-15-2012, 12:19 PM   #1
Recycles dryer sheets
 
Join Date: Jan 2006
Posts: 256
Direct TV viacom dispute

Hi,

Called Direct TV and was offered $5.00 off per month for 2 months. Screw that. Let me talk to your supervisor.. On hold 25 minutes and system disconected me.

Called again and when prompted said "cancellation".

In a few minutes connected to nice gal and confirmed I had reached a retention specialist. Told her I was disconnected after 25 minutes on hold so was already in a foul mood.

Rest is all BS but nice result.

Told her I had kids, no MTV and Nick were causing a major revolt and I love comedy central

Told her I called Dish and could save $30.00 per month and they now had the NFL redzone and would give it to me for free (honestly don't know if they do or not). She assured me they didn't have NFL ticket. Told her redzone and I could at least see my teams scoring possessions.

Got $30.00 per month off and FREE NFL Ticket. I had 9 months left on my contract and had to extend to a year.

45 minutes and saved $560.00. YMMV but worth a shot.

Wally
__________________

__________________
wallygator69 is offline   Reply With Quote
Join the #1 Early Retirement and Financial Independence Forum Today - It's Totally Free!

Are you planning to be financially independent as early as possible so you can live life on your own terms? Discuss successful investing strategies, asset allocation models, tax strategies and other related topics in our online forum community. Our members range from young folks just starting their journey to financial independence, military retirees and even multimillionaires. No matter where you fit in you'll find that Early-Retirement.org is a great community to join. Best of all it's totally FREE!

You are currently viewing our boards as a guest so you have limited access to our community. Please take the time to register and you will gain a lot of great new features including; the ability to participate in discussions, network with our members, see fewer ads, upload photographs, create a retirement blog, send private messages and so much, much more!

Old 07-15-2012, 01:28 PM   #2
Give me a museum and I'll fill it. (Picasso)
Give me a forum ...
donheff's Avatar
 
Join Date: Feb 2006
Location: Washington, DC
Posts: 8,634
I dropped DirectTV because cable came in that offered Internet access. Escalating layers of DirectTV management called me for weeks trying to lure me back. Threatening to cancel every year or so is a good idea. If they call your bluff, cancel when you are going on vacation and won't miss it for a while. Then see what they offer you to come back.
__________________

__________________
Every man is, or hopes to be, an Idler. -- Samuel Johnson
donheff is offline   Reply With Quote
Old 07-15-2012, 01:57 PM   #3
Give me a museum and I'll fill it. (Picasso)
Give me a forum ...
Mulligan's Avatar
 
Join Date: May 2009
Posts: 7,369
I am off contract, but still have Direct. I want a piece of their butt, but I am afraid I will have to wait until January, because I cant risk bluffing and losing NFL sunday package. Not getting stuck watching the Lambs play weekly when I have season long win total bets on the Cowboys, Gridbirds, and Broncos
__________________
Mulligan is offline   Reply With Quote
Old 07-15-2012, 02:03 PM   #4
Recycles dryer sheets
 
Join Date: Dec 2006
Posts: 424
You don't have to threaten to cancel.

Just speak to the retention department and ask what discounts they can apply to your account.

Standard discounts are ST Max for $150(half price) and $10 off your bill for a year plus $10 HD credit for 24 months (if you don't already have it.)
__________________
JohnDoe is offline   Reply With Quote
Old 07-15-2012, 02:11 PM   #5
Give me a museum and I'll fill it. (Picasso)
Give me a forum ...
Mulligan's Avatar
 
Join Date: May 2009
Posts: 7,369
Quote:
Originally Posted by JohnDoe
You don't have to threaten to cancel.

Just speak to the retention department and ask what discounts they can apply to your account.

Standard discounts are ST Max for $150(half price) and $10 off your bill for a year plus $10 HD credit for 24 months (if you don't already have it.)
When they answer do you ask directly for retention department? What is ST Max? I should be able to snag the $10 and the $10hd as I have neither. They offered $10 off last year for auto bill pay, but I declined and didnt pursue after that. I have been with them for over 10 years so maybe they will throw me a bone!
__________________
Mulligan is offline   Reply With Quote
Old 07-15-2012, 02:16 PM   #6
Recycles dryer sheets
 
Join Date: Dec 2006
Posts: 424
Quote:
Originally Posted by Mulligan View Post
When they answer do you ask directly for retention department? What is ST Max? I should be able to snag the $10 and the $10hd as I have neither. They offered $10 off last year for auto bill pay, but I declined and didnt pursue after that. I have been with them for over 10 years so maybe they will throw me a bone!
St Max = Sunday Ticket Max (with redzone and streaming games to laptop/iphone)

You can say 'cancel' during the prompts but when you start talking to a real person, make sure they are in the retention depart (not channel retention).

I do think you auto pay setup for some of the discounts.

(edit) I just called again - had to speak to a retention supervisor - but got another $10 off bill for a year. They called this one the paperless credit.
__________________
JohnDoe is offline   Reply With Quote
Old 07-17-2012, 01:15 PM   #7
Give me a museum and I'll fill it. (Picasso)
Give me a forum ...
mickeyd's Avatar
 
Join Date: Apr 2004
Location: South Texas~29N/98W
Posts: 5,880
I noticed that AMC has been noting in ads that you can't get them on drectTV. Is that part of what's being discussed here? Is Viacom connected with dTV?
__________________
Part-Owner of Texas

Outside of a dog, a book is man's best friend. Inside of a dog, it's too dark to read. Groucho Marx

In dire need of: faster horses, younger woman, older whiskey, more money.
mickeyd is offline   Reply With Quote
Old 07-17-2012, 01:55 PM   #8
Thinks s/he gets paid by the post
 
Join Date: Nov 2011
Posts: 2,356
Unless you like getting daily robocall hangups for about a year, don't give DirecTV your real phone number because that's what's likely to happen if/when you do cancel.
__________________
GrayHare is offline   Reply With Quote
Old 07-17-2012, 06:15 PM   #9
Thinks s/he gets paid by the post
 
Join Date: Feb 2007
Posts: 2,423
Quote:
Originally Posted by mickeyd View Post
I noticed that AMC has been noting in ads that you can't get them on drectTV. Is that part of what's being discussed here? Is Viacom connected with dTV?
It's DISH that doesn't carry AMC.

The Viacom channel that we are missing the most is Comedy Central which carries The Daily Show with Jon Stewart Show and The Colbert Report. Here's the full list from DIRECTV Drops 26 Viacom Channels – Blog.Viacom

Nickelodeon, Comedy Central, MTV, BET, VH1, CMT, Logo, Spike, TV Land, MTV2, VH1 Classic, Palladia, Nick Jr., NickToons, TeenNick, Nickelodeon West, Tr3s, Centric, MTV India, Nickelodeon HD, Comedy Central HD, MTV HD, BET HD, VH1 HD, CMT HD and Spike HD.

They can keep all the MTV and VH1 channels, I don't need those back.
__________________
Married, both 62. DH retired June, 2010. I have a pleasant little part time job.
Sue J is offline   Reply With Quote
Old 07-17-2012, 06:43 PM   #10
Give me a museum and I'll fill it. (Picasso)
Give me a forum ...
mickeyd's Avatar
 
Join Date: Apr 2004
Location: South Texas~29N/98W
Posts: 5,880
Quote:
It's DISH that doesn't carry AMC.
Thanks for clearing that up Sue. We have Time Warner and they have way too many selections IMHO.
__________________

__________________
Part-Owner of Texas

Outside of a dog, a book is man's best friend. Inside of a dog, it's too dark to read. Groucho Marx

In dire need of: faster horses, younger woman, older whiskey, more money.
mickeyd is offline   Reply With Quote
Reply


Currently Active Users Viewing This Thread: 1 (0 members and 1 guests)
 
Thread Tools Search this Thread
Search this Thread:

Advanced Search
Display Modes

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is Off
Trackbacks are Off
Pingbacks are Off
Refbacks are Off


 

 
All times are GMT -6. The time now is 09:25 AM.
 
Powered by vBulletin® Version 3.8.8 Beta 1
Copyright ©2000 - 2017, vBulletin Solutions, Inc.