I have been a Fido client since 1990 but didn't start boosting my involvement with Account Executives and their website until 2008, just before I ERed.
Meeting with an AE (no fee) was helpful in giving me a vote of confidence that I hadn't missed anything. I hadn't heard of this forum so I was mainly on my own other than a little involvement with another, seldom-used ER forum. The AE showed me how to use the retirement planning program (RIP).
In the weeks leading up to my ER, my Fido AE was helpful in setting up my Rollover IRA and handling two very large transactions in person shortly after my ER began. I was also learning more about the Fido website which was useful because Fido became the source of my investment income.
For some reason, my AEs kept leaving the local office and I got reassigned several times in 2008-2010 before finally landing a good, steady one in 2010. One of those AEs was rather pushy, trying to get me to turn over control of my portfolio to him for a fee. I balked at that, of course, and reported him immediately to his boss, the office manager, who then reassigned me to my current AE, a friendly man who isn't pushy, like the one I had before Mr. Pushy. I meet with him about once every 18 months.
The Fido website has been revamped few times in the last 10 years, so just when I got used to all of the features I frequently used, they moved everything around so I had to learn it all over again. I found that somewhat annoying.
I use the Fido website to monitor my account, obtain some data for my spreadsheets, and make routine transactions and account feature updates. But in 2016, I was notified that my username and email address had been found on the Dark Web, so they suspended my online privileges and automated phone privileges for a while, until I had my PC "professionally cleaned." (My PC's hard drive was not working well anyway, and I got it replaced, good enough to get my privileges restored.) Fido then scrubbed my account and gave me a new one. Unfortunately, they would not restore the checkwriting privileges I had with one bond fund which had been grandfathered in 10 years earlier because my account was considered a "new" account.