Rustic23
Thinks s/he gets paid by the post
Our DD and SIL wanted a dinning room set from Sams. They and us both have cards. However, we live over 100 miles from them. The closest club to them is about ten blocks away.
So, I went online to order it as an early Christmas gift. Now you have two options. 1. Have it sent to them. 2. Have it sent to the store. If you select sent to them, there is a $100 shipping charge, ship to store, Free. So obviosuly I chose ship to the store. BLITCH. I can not pay for it. DD has to pay when they pick it up. Money is tight, and they don't have it, and we can not get it to them in time.
So, I'll just call the Sam's Club near them. DUMBEST conversation I have ever had with someone posing as the Manager of Sams. She explained that it had to be charged at the store, because the item would be put into inventory when it arrives, and then purchased. OK, says I, I understand, how about I give you my credit card information and then my daughter can pick it up.
"OH NO, using a credit card over the phone is not save" I assured her that I call Sams and would take the risk that she is who she says she is. She said, yes, but how do I know it is your card? It is not safe for us to take it. I don't know that you didn't steal the card or found it. I pointed out that a vendor never knows for sure. In fact I could have found the card and the membership card in the parking lot, come in, swipe both, and walked out with anything I wanted. At this point she hung up on me.
Now, I never raised my voice, didn't get mad, I just tried to explain it was safe for her to take my card and the risk was on my side.
If she had just said 'I understand your frustration, but it is Sam's policy and I am bound by it. However, I encourage you to contact Customer Service at xxx.sams.com or 555 XXX-XXXX', instead of trying on lame excuses, I would have excepted this, and I would, and did email Sam and tell them what I thought of the policy, and the rudeness of this manager.
Rant Over.